Help Desk​/Desktop Support Analyst

Description

Robert Half is searching for a Tier 1 Help Desk Candidate (Part Time) who can support an K-8 Independent school based in Bellevue, WA. This candidate will be responsible for partnering closely with students and faculty covering a variety of technical issues on a tier 1 basis. This position is will be a 3 month contract with the potential to extend or convert.

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Job Details:

Duration: 3 months with potential to extend or convert

Schedule:

20 hour work week, 8am to 1pm PST

Days: (M, W, TR,

F)

Location:

100% Onsite in Bellevue, WA

Job Responsibilities

+ Serve as the first point of contact (Tier
1) for all help desk requests from students, faculty, staff, and families.

+ Provide timely technical support via walk-ups, ticketing system, email, messaging, and phone.

+ Troubleshoot and resolve issues related to hardware, software, user accounts, network access, and classroom technology.

+ Escalate complex issues to Tier 2 support with clear and detailed documentation.

+ Support and maintain school-issued devices, including laptops, tablets, printers, phones, and audiovisual equipment.

+ Perform routine maintenance tasks such as updates, patches, device cleaning, and minor repairs.

+ Maintain accurate records of technology assets, including setup, deployment, collection, and inventory tracking.

+ Manage printer toner inventory, ordering, replacement, and recycling.

+ Document troubleshooting steps and resolutions within the help-desk ticketing system.

+ Develop and update basic end-user documentation and how-to guides.

+ Provide on-site technical support for school events, including occasional evening or weekend coverage.

+ Maintain confidentiality of sensitive information and deliver professional, customer-focused service in all interactions

Requirements

+ Minimum of 2+ years of experience in a Tier 1 Help Desk role.

+ Strong troubleshooting skills supporting hardware issues, including AV equipment, projectors, desk phones, and other peripherals.

+ Proficiency with Windows operating systems and Microsoft 365.

+ Demonstrated ability to prioritize and manage ticket requests effectively.

+ Proven ability to deliver high-quality, white-glove customer service.

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