Senior UX Designer, FBA and SCA

Description

FBA and Supply Chain by Amazon team provides Amazon's suite of physical and digital services that help businesses transport, warehouse, fulfill, deliver, and plan their movement of goods—both on and off Amazon. Our mission is to empower sellers and merchants of all sizes by providing innovative solutions that streamline supply chain operations, reduce costs, and free up time for them to focus on scaling their businesses.

To support our rapid growth, we are hiring a Senior UX Designer to create a unified, cohesive seller experience that simplifies how sellers manage their entire supply chain in one place. In this role, you will be at the forefront of understanding seller needs and crafting user-centric experiences. Working closely with cross-functional teams—including product managers, engineers, marketers, researchers, and content writers—you'll design solutions that eliminate complexity and empower sellers to grow their businesses across channels while leveraging Amazon's world‑class logistics infrastructure.

• Bring forward innovative ideas and solutions and raise the bar on sellers' experience in managing their inventory, shipments, orders and distributions.
• Proactively pitch north star UX design vision and influence product strategy. Own and lead the discovery and strategize phases of a project.
• Effectively advocate and design for the customer through objective data such as customer insights, market analysis, balancing design with technical constraints/opportunities and business insights.
• Partner closely with business and engineering teams to plan and balance immediate changes with long-term, scalable solutions.
• Quickly and thoroughly creating user flows, wire frames, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development.
• Proactively initiate, plan and prioritize design roadmap based on user research insights and interpreting analytic data.
• Present design work and influence cross-org UX partners, cross-disciplinary teams, and executive leaders.
• Use system-level design thinking to drive scalable design solutions.
• Models behavior that exemplifies Amazon Leadership Principles in their team.
• Be a champion for user-centered design culture and best practices in the design team and for cross-functional teams, help the UX team adopt best practices.

We are part of the fast-growing FBA and Supply Chain by Amazon business. Our mid-sized UX team plays a pivotal role in transforming the way businesses streamline their supply chain by focusing on seller satisfaction. Our UX team is deeply embedded within business, partnering closely with cross-functional stakeholders daily. We also work with multiple cross-organizational UX teams across Amazon to align on larger initiatives to deliver cohesive, user-centered solutions.

We thrive on solving complex challenges, driving innovation, and creating seamless experiences that empower sellers and merchants.

• 8+ years of design experience
• Have an available online portfolio
• Experience defining and maintaining design patterns and UX standards
• Knowledge of best practices for information architecture and design

• Experience in delivering design solutions for projects of large scope and complexity
• Experience with UX design of complex workflows
• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience working with stakeholders to plan and execute programs that are strategic in nature
• Experience automating a complex process
• Experience with AI/ML technologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit…