Senior Director, Software Engineering

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The Value-Added Services Product Development (VAS PD) team drives the diversification of our revenue with products that differentiate Visa network and deliver valuable solutions across other networks. The Acceptance organization in VAS enables secure, seamless payment acceptance for merchants and partners worldwide, supporting Visa’s mission to expand digital commerce and deliver value-added services across the payments ecosystem. , part of Acceptance, provides secure payment solutions tailored for small and medium businesses (SMBs).

This Senior Director position in the  development team will be responsible for leading the technology strategy, solution, and execution of initiatives that support our business objectives. This role focuses on reimagining  and enabling its global expansion.

A key aspect of this role is close partnership with Product Management to drive adoption of Generative AI and Agentic AI, accelerating agility, developer productivity, and innovation across the platform.

• Lead and scale multiple global development teams comprising engineers, managers, and leaders across levels and geographies.
• Define and drive overall technical strategy and architecture, ensuring alignment with business goals while accelerating innovation and time to market.
• Drive adoption of Generative AI and Agentic AI to materially improve developer productivity and enable innovative business solutions.
• Deliver complex, highly interdependent products by collaborating across Product, Operations & Infrastructure, Cyber Security, Client Support, and other Product Development teams.
• Establish a strong culture of engineering excellence, including quality, security, performance, scalability, availability, and resilience.
• Partner with product owners to define strategy, roadmaps, and execution plans aligned with business outcomes.
• Oversee prioritization, delivery, and ongoing maintenance of multiple platforms and services, including incident, change, and problem management.
• Hire, retain, and develop high‑performing, diverse global engineering teams, with a strong emphasis on mentorship, coaching, and career growth.
• Provide hands‑on technology leadership by contributing to architecture, critical code paths, automation tools, and proof‑of‑concepts as needed.
• Establish and promote best practices across the software development lifecycle, including CI/CD automation, Dev Ops, testing, deployment, and operational excellence.
• Oversee cloud‑first application development on AWS, Azure, or GCP, ensuring solutions are secure, resilient, scalable, and cost‑effective.
• Communicate technical strategy and solutions effectively to diverse stakeholders, including executives and business leaders.
• Lead with a strong client‑focused mindset while adhering to Visa’s Leadership Principles of collaboration, ownership, and execution excellence.
• Lead multiple development teams made up of full‑time employees and contractors of various levels from junior engineers to directors.
• Lead the adoption of Generative AI and Agentic AI to boost developer productivity by 10X, leveraging these technologies to build innovative business solutions and products.
• Deliver products with complex technical interdependencies collaborating with cross‑geographical development and product teams.
• Build a culture of engineering excellence (quality, security, performance, scalability, availability, resilience, etc.) across your own teams and the entire organization.
• Partner with product owners in developing a strategy and roadmap that align with business goals.
• Influence adoption of best engineering practices, automations of software development, testing and deployment processes.
• Manage the prioritization and delivery of enhancements and ongoing maintenance activities for multiple services.
• Be responsible for incident management, change, and problem management.
• Invest in the career development of employees with a strong focus on mentorship and training.
• Handle routine daily activities such as coordination, coaching, mentoring, recruiting, budgeting, planning, delivery, quality, partner relationships, performance metrics, operations, efficiency, service level management,…