Academy for Services & Consulting - Success Plan Manager - Bellevue; Hybrid

Overview

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce.

• SAP Academy for Services & Consulting – development program for individuals with 0‑3 years of professional experience. Candidates with more than 3 years of experience will not be considered.
• On‑site requirement: 3 days per week at an SAP office or customer location. Candidates must live locally to the SAP location they are applying for.
• No visa sponsorship (including F1/OPT) and no relocation benefits.

• Translate customer business objectives into structured success activities.
• Support outcome‑driven Success Plans aligned to customer priorities.
• Contribute to governance, cadence management, and value discussions.
• Collaborate across SAP delivery, architecture, and adoption teams.
• Apply SAP’s Success Plan methodology consistently and at scale.
• Complete a structured 12‑month learn‑and‑apply academy program.
• Participate in classroom learning, simulations, and real‑customer engagement scenarios.
• Support the execution of Success Plans under guidance of experienced Success Plan Managers.
• Assist with development, maintenance, and updates of customer success documentation.
• Prepare materials for governance meetings, including quarterly reviews and steering sessions.
• Support tracking of adoption milestones, consumption indicators, and value realization inputs.
• Participate in proactive risk identification and escalation preparation.
• Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams.
• Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools.
• Contribute to continuous improvement of engagement quality and customer experience.

• STEM degree or equivalent technology experience.
• 1–3 years as a Functional/Technical Consultant or in project management.
• Hands‑on exposure to solution implementation, integrations, and basic cloud/modernization patterns.
• Proven focus on customer value—defining success metrics and driving consumption, retention, and time‑to‑value.
• Knowledge of SAP solution architecture (S/4
  
  HANA, HANA, SAP BTP, Cloud/SaaS).
• Awareness of governance, risk mitigation, performance, security, and disaster‑recovery considerations.
• Able to translate business needs into technical/functional requirements and practical roadmaps.
• Strong communicator and relationship builder; customer‑facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners, Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams.

The targeted combined salary range for this position is USD 70,900 – 159,900. The actual offer will depend on education, skills, experience, scope of the role, and location.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, protected veteran status, or disability. SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.