Senior Process Analyst - Business Transformation

Our Council Vision

Our Council vision is: “Bellevue welcomes the world; our diversity is our strength. We embrace the future while respecting the past.” We value all employees and their contributions. The City invests in its employees and encourages and rewards employee growth and development by building on our commonalities and our differences. Bellevue is a high-tech hub, noted for its diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

We work collectively to make it a place where you want to work, live and play.

Bellevue is consistently ranked one of the top five digital cities in the nation and supports and encourages innovative approaches to delivering high quality services to residents and employees.

The City of Bellevue is working on a long-term city-wide program to implement modern, user-friendly enterprise technologies that will make work more efficient and provide better data insights. This program, called Business Transformation, will ensure Bellevue’s business systems, processes, employees, and technology meet the needs of the community and workforce, both now and in the future.

We are looking for an enthusiastic and experienced Senior Business Process Analyst to join our Business Transformation Program team, under the Information Technology Department. As a core member of the program team for this highly complex effort, you will be responsible for supporting the implementation, associated process reengineering and adoption of multiple critical city systems.

• Process documentation, design and reengineering
• Leading process improvement activities
• Translating future-state operating models into standardized, end-to-end business processes, role definitions, and governance-aligned workflows that can be executed by staff and supported by enterprise systems.

This role is a limited term with an expected initial duration of 2 years.

If this sounds like an exciting place to work, then you might be a great fit for our Senior Business Process Analyst – Business Transformation role. You thrive on collaborating with technical and business colleagues to promote a culture of continuous improvement, learning, and supporting team members through change management as technology needs evolve. You help foster environments where business partners and customers can identify and implement new operating models and technologies that improve customer service and streamline operations.

• Leads Program business process improvement work
• Conducts in-depth qualitative and quantitative research and makes recommendations for process changes and improvement.
• Consults with staff from other governmental agencies and professional organizations, and conducts independent research and analysis to identify best practices and incorporate lessons learned.
• Partners with business and IT subject-matter experts to document current-state processes, including workflows, roles, system touchpoints, pain points, and risks, and validates them through stakeholder and user group engagement.
• Responsible/accountable for overseeing process projects from conception to implementation.
• Designs and documents future-state processes and workflows that reflect approved operating models, risk-based role separation, and RACI-aligned decision rights, ensuring that processes are ready to be enabled by new enterprise systems.
• Serves in a consultative role for enterprise system selection efforts, ensuring that system requirements are based on validated future-state processes, roles, and governance controls.
• Develops standardized operating procedures, templates, and job aids and establishes a centralized process documentation library so that staff have consistent, role-based guidance to execute processes correctly and compliantly.
• Communicates project issues with Program Manager, Product/Project Managers and Steering committees, and makes recommendations for solutions.
• Works closely with Organization Change Management resources to align process documentation, role definitions, training plans,…