Senior IT Operations Engineer

Location

Bellevue, WA (4 days in-office, 1 day remote)

Base compensation: $35-$40/hr on W2 DOE

* This position is not open to Visa sponsorship at this time*

Growing technology‑driven organization is seeking a Senior IT Operations Engineer to support and evolve a modern, cloud‑only Microsoft 365 environment. This role is ideal for someone who thrives in hands‑on IT operations, enjoys solving complex technical problems, and takes pride in delivering exceptional end‑user support.

• Deliver Tier 1 and Tier 2 support for hardware, software, and network issues
• Resolve tickets in Jira Service Management with clear communication and documentation
• Perform root‑cause analysis to reduce recurring issues and improve service quality
• Manage user lifecycle, permissions, groups, and access policies
• Configure and maintain Windows devices through Microsoft Intune
• Troubleshoot device enrollment, configuration profiles, and software deployments
• Support networking components including switches, firewalls, wireless access points, printers, and collaboration hardware
• Onboard and offboard employees, including hardware setup and account provisioning
• Maintain accurate hardware/software inventory and IT documentation
• Contribute to IT projects and lead smaller initiatives independently

• 3–5 years of experience in IT Support, IT Operations, or a similar role
• Strong hands‑on experience with Microsoft 365 E5
  , Intune
  , and Entra
• Proficiency supporting Windows PCs; macOS experience is a plus
• Solid troubleshooting skills across hardware, software, and networking
• Familiarity with switches, firewalls, wireless access points, and collaboration devices
• Experience with service desk tools and structured ticket workflows
• Clear, confident communication with both technical and non‑technical users
• Customer‑focused mindset and ability to manage multiple priorities
• Certifications such as CompTIA A+, Network+, Security+, or MCP are a plus
• Remote on Fridays, unless on‑site presence is required
• Fast‑paced, collaborative environment with opportunities to grow your technical depth

• Medical, dental, and vision insurance
• Competitive 401(k) with employer match
• Short‑term and long‑term disability insurance
• Life insurance
• Free parking or commuter stipend

Prime Team Partners is an equal opportunity employer. Prime Team Partners does not discriminate on the basis of race, color, religion, national origin, pregnancy status, gender, age, marital status, disability, medical condition, sexual orientation, or any other characteristics protected by applicable state or federal civil rights laws. For contract positions, hired candidates will be employed by Prime Team for the duration of the contract period and be eligible for our company benefits.

Benefits include medical, dental and vision. Employees are covered at 75%. We offer a 401K after 6 months, we do not provide paid holidays or PTO, sick time is offered in accordance with local laws.