Senior Director, Agentforce Platform CX

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Salesforce is the #1 AI CRM. The Agentforce Platform is building the future of AI-powered customers. The Content Experience (CX) team creates in‑app guidance, videos, help, release notes, and developer docs that enable our agents. This role leads CX for the Agentforce Platform, ensuring high‑quality content for admins, low‑code builders, pro‑code developers, and ISVs.

• Work with managers, writers, and specialists to develop a strategic vision for content and inspire the team to deliver it.
• Prioritize and lead the execution of the roadmap, balancing trade‑offs to deliver value while maintaining a sustainable workload.
• Drive innovation, improve productivity by streamlining operations, removing obstacles, and incorporating new tools and generative AI technologies.
• Inspire, coach, and provide professional development for a team of managers, content strategists, designers, and writers. Hold them accountable with transparent communication.
• Share team priorities and accomplishments with CX, cross‑functional leaders, stakeholders, and executives to gain support and increase visibility.
• Continuously learn and become an expert in the business, customer, and technology to form strong opinions and drive decisions.
• Measure performance and customer success, adjust strategy based on research, data, and feedback.
• Recruit, hire, and onboard new writers and managers as the team grows.
• Contribute leadership to overall Content Experience team initiatives.

• 10+ years of experience as a leader in technical content development for software.
• 5+ years in a management role, with at least 2 years managing other managers.
• Strong strategic planning skills.
• Deep knowledge of generative AI technologies, products, and industry trends.
• Experience using Gen AI tools like Gemini, Cursor, ChatGPT for professional use.
• Experience leading organizations, managing operations, and owning complex initiatives.
• Strong interpersonal skills, able to inspire and empower cross‑functional, geographically distributed teams.
• Exceptional written and verbal communication skills, with a keen eye for detail and the ability to distill complex concepts.
• Strategic problem‑solver with a data‑driven approach and passion for continuous improvement.
• Experience working in a fast‑paced, dynamic environment, preferably in technology or software.
• Degree in a related field or equivalent work experience.

• Familiarity with Agentforce, Salesforce products, and the broader ecosystem.
• Experience as a technical writer.
• Familiarity with programming and software development.
• Experience with Git Hub, Cursor, and other developer tools.
• Experience with technical authoring and publishing tools, such as Markdown and DITA.

If you require assistance due to a disability, please submit a request via this Accommodations Request Form.

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants. All hiring decisions are based on merit, competence, and qualifications and are free from discrimination on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other classification protected by law. In the United States, compensation for this position is determined by location, level, knowledge, skills, and experience.

The base salary range is $199,800 – $304,700 annually, with higher ranges in select cities.