Business Program Manager

Business Program Manager - Remote

Overview

This position is designed to provide Business Process Management (BPM) support with an additional focus on operational excellence for the Knowledge Management (KM) Portal. The role is dual in nature: one part focuses on BPM support for security and e-commerce initiatives, and the other part is dedicated to the ownership, management, and continuous improvement of the KM Portal.

What You'll Do

BPM & Security/E-Commerce Support

* Deliver BPM support for security and e-commerce.

* Collaborate across multiple BPMs and external partners.

* Support campaign management, reporting, and data accuracy in tools.

* Ensure clear communication and management to keep team members aligned and informed.

KM Portal Ownership & Management

* Take end-to-end ownership of the KM Portal, including:

* Scrubbing outdated content and ensuring information is current.

* Coordinating with team members to update and maintain portal pages.

* Driving consistent communication to stakeholders about portal updates and new content.

* Managing ongoing maintenance after an initial, intensive update phase.

General Program & Project Management

* Partner with sponsors and stakeholders to define scope, objectives, success metrics, and deliverables.

* Develop integrated project/program plans, including timelines, milestones, critical paths, and resource plans.

* Facilitate requirements gathering and documentation (business requirements, user stories, acceptance criteria).

* Choose and apply appropriate delivery methodologies based on project needs.

* Lead day-to-day execution of projects and programs, coordinating cross-functional teams.

* Track progress against plan; manage scope changes, dependencies, and constraints.

* Drive resolution of blockers and issues; escalate thoughtfully with clear options and recommendations.

* Prepare and deliver executive-ready materials: updates, presentations, decision briefs, and post-mortems.

* Proactively identify, log, and manage risks, issues, and dependencies across teams and work streams.

* Develop and drive mitigation and contingency plans; monitor effectiveness and adjust as needed.

* Act as primary point of contact for project stakeholders and leadership.

* Set clear expectations around priorities, timelines, and ownership; ensure alignment across functions and regions.

* Build strong relationships and influence without direct authority to drive decision-making and delivery.

What You'll Have

* Strong program and project management experience.

* Attention to detail and ability to scale across diverse stakeholders.

* Excellent communication skills for clarity and stakeholder engagement.

* Ability to work flexibly across teams and with external partners.

* Experience with campaign management tools;
Adobe experience is a plus.

* Quick learner, able to adapt to new tools and processes.

* 4-7+ years of experience in project management, program management, or related delivery roles.

* Demonstrated track record of delivering complex, cross-functional projects/programs in a matrixed environment.

* Hands-on experience with project management methodologies and tools (e.g., Agile/Scrum, Waterfall, Jira/Azure Dev Ops, MS Project, Planner).

* Strong planning, organization, and prioritization skills with high attention to detail.

* Excellent verbal and written communication, including ability to distill complexity into clear, concise updates for executive audiences.

* Proven ability to identify and manage risks/issues and drive data-backed decisions.

* Proficiency with Microsoft 365 (Excel, PowerPoint, Word, Teams, SharePoint, One Note) or comparable productivity suite.

* Experience in technology, SaaS, or enterprise/B2B environments preferred.

* Background working with marketing and product teams preferred.

* Formal project management certification (e.g., PMP, Prince2, Agile, Scrum Master, SAFe) is a plus.

* Bachelor's degree in Business, Marketing or related field (or equivalent experience).

Prime 8 is a highly respected, woman-owned management consulting firm. We use innovative and outcome-driven approaches to deliver solutions that create lasting results, even after we're gone. The deep expertise of our talented consultants help companies turn ideas into action, implement organizational change, and get products to market quickly using modern practices and technologies. The Prime 8 family of consultants stands out from the crowd.

As a group of high-achievers, we hold each other accountable for exceptional work that is built on integrity, honesty, and excellence. We do what we say and finish what we start. Together, we make an impact, have fun and do better for each other and for our customers.

Compensation:
Prime 8 uses different pay ranges based on level of position, relevant experience and specific candidate location. The pay range for this role is between $55-60 per hour (based on full time employment), plus employee benefits.

Employee Benefits:

Prime 8 offers a rich package of excellent Medical, Dental (including…