Software Developer II - Device Support & Integration

Software Developer II - Device Support & Integration

Software Developer II - GPI/Optimus

Warner Bros. Discovery (WBD) is seeking a resourceful Device Support & Integration Engineer to join our Global Media Engine team. In this crucial role, you will be at the forefront of ensuring our video streaming platform, Max, operates seamlessly across a wide range of devices. Your focus will be on supporting the integration of new devices, building and maintaining automated diagnostic tools, triaging and resolving front-line incidents related to device playback, and ensuring the readiness of devices for our streaming service.

While a foundational understanding of video playback is beneficial, your primary expertise will lie in device setup, troubleshooting, automation, and providing timely support.

You will work closely with engineering, product, and partner teams to onboard new devices, develop robust diagnostic capabilities, and act as a key point of contact for initial device-related issues. This is an opportunity to play a vital role in maintaining and expanding the reach of our streaming platform by ensuring smooth device integration and operational stability.

• Support the onboarding process for new devices and platforms, including setup, configuration, and initial testing.
• Develop and maintain automated diagnostic tools and scripts to proactively identify and resolve device-specific issues.
• Serve as a primary point of contact for front-line incident reports related to device playback and functionality.
• Triage, diagnose, and elevate device-related incidents, working closely with engineering teams for resolution.
• Build and maintain comprehensive documentation for device setup,