Principal ServiceNow Business Analyst SME HRSD

Principal Service Now Business Analyst (BA) SME HRSD

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Our Principal Service Now Business Analyst (BA) SME HRSD plays a critical role in bridging business needs with technical capabilities on the Service Now platform specific to HRSD. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of Service Now solutions within the HRSD Service Now module.

• Lead workshops to collect and document business and technical requirements in the HRSD module area.
• Translate complex technical specifications into business logic and vice versa.
• Collaborate with stakeholders to evaluate HRSD Service Now capabilities and enhancements.
• Create user stories, process guides, end-user documentation, and playbooks.
• Document enhancement requests and technical specifications related to the HRSD module.
• Maintain clear communication with stakeholders regarding status updates and feasibility assessments.
• Maintain deep knowledge of Service Now modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc.
• Partner with Service Now architects, developers and provisioning analysts to ensure alignment of business and technical objectives.
• Support UAT sessions and training for various client personas.
• Write user stories to be configured by technical developers.
• Work within Agile frameworks to support sprint planning and execution.
• Proactively identify risks, issues, and blockers and communicate through appropriate channels.
• Ensure deliverables are complete, consistent, and aligned with customer expectations.

Bachelor's degree in Computer Science, Information Systems, or related field. 3+ years of experience as a Business Analyst or Product Specialist in Service Now environments including HRSD module. ITIL Foundation Certification (v4). Strong oral and written communication skills. Proficiency in Agile lifecycle and tools like Service Now Docs and Now Create.

Experience with multiple Service Now applications (e.g., ITSM, HRSD, CSM, GRC) is ideal but specifically HRSD. Familiarity with Common Services Data Model and Strategic Portfolio Management. Ability to work independently and manage multiple priorities.

Business process reengineering technical and functional documentation for stakeholder engagement. Agile delivery and sprint planning skills. Service Now platform knowledge and workshop facilitation and training experience.

The base compensation range for this role in the posted location is: $125,000 to $150,000 Base Pay US Dollars. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting.

This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
Paid time off based on employee grade (A-F), defined by policy:
Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility

Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting…