Entry Level Technical Support Professional

Entry Level Technical Support Professional

Apptio, an IBM Company, is looking for an Entry Level Technical Support Professional.

Join a team that empowers global enterprises to optimize technology investments. You’ll help customers solve complex challenges with AI‑powered, cloud‑native solutions driving innovation and financial transparency across IT ecosystems.

• Provide advanced technical assistance and troubleshooting for customers using Apptio’s SaaS platform.
• Deliver exceptional customer relationship management under pressure while managing multiple priorities.
• Work closely with engineering and product teams to resolve complex issues, maintain system reliability, and ensure client success.
• Demonstrate leadership in customer‑facing situations, deep technical understanding, and strong organizational skills.

• Serve as a trusted technical advisor, resolving complex issues and ensuring seamless customer experiences.
• Analyze application logs and data to identify root causes and deliver actionable solutions.
• Partner with engineering and product teams to troubleshoot and enhance platform reliability.
• Contribute to knowledge base articles and best practices to empower customers and internal teams.
• Manage multiple priorities with precision while maintaining exceptional customer satisfaction.

High School Diploma/GED

Bachelor’s Degree

• Knowledge of relational databases and data analysis (Excel, formulaic logic).
• Familiarity with cloud platforms (AWS, Azure, Google Cloud Platform).
• Understanding of IT services and financial management concepts.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Ability to learn complex concepts quickly and manage multiple work streams.
• Excellent communication skills and a client‑focused attitude.

• Strong comprehension of data manipulation and formula logic such as Excel functions and SQL expressions.
• Ability to interpret and apply complex formulas for data analysis and troubleshooting.
• Strong customer service and interpersonal skills, including conflict resolution and relationship management.

Visa sponsorship is not provided for this position. Candidates must be able to work without current or future visa sponsorship.

Salary range: $60,000 – $120,000 (full‑time, based on skills, experience, and location). Pay increments and frequency are in accordance with employment classification and applicable laws. Benefits are pro‑rated for those starting during the calendar year.

IBM is a proud equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected under applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.