Product Designer, Mulesoft

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Job Category:
User Experience

Job Details

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are hiring a UX Designer to join our Mule Soft UX team with a focus on designing innovative development experiences. Mule Soft is a market leader in Integration and API Management as a standalone, rapidly-growing business and as an engine fueling Salesforce's platform. Mule Soft's recently made an innovative push into the Agent discovery, management, governance, and observability space with the successful launch of Mule Soft Agent Fabric.

At the core of everything Mule Soft is building is the developer and their ability to design, build, deploy, and manage their assets. This role will focus on designing innovative development experiences.

To be successful in this role, you will bring a Design Thinking toolkit, a passion for design craft, solid visual design skills, experience leveraging AI tools, and a growth mindset. You'll be partnering with senior members of our talented UX team that will help you see the big picture, build connections across products and teams, craft great experiences, and launch your design career!

As a member of Salesforce UX, you'll have the opportunity to work on Mule Soft's rapidly evolving next-generation development experiences while participating in and learning from a massive network of designers across all of Salesforce. You'll collaborate on new design patterns and with cross-disciplinary teams to bring you and your team's ideas to life. This is an opportunity to shape the user experience in ways that solve meaningful problems, design with a focus on inclusivity and accessibility, and make life better for all users and customers.

You'll support the team in crafting and articulating the near-term experiences your team is looking to build for our users. You'll immerse yourself in all aspects of end-to-end experience design, including using storyboards, journey maps, flow diagrams, wireframes, interactive prototypes, and high-fidelity mockups to communicate design ideas and direction.

At Salesforce, our UX teams aspire to make products people love - tools that make a salesperson's day more productive, a marketer's campaign more powerful, and a developer's app more feature-rich. Behind each product is a team of talented UX designers and engineers, driven by the power of design to build integrated and ethical experiences that support strong relationships for our users and their customers.

Bring your skills, inspire your team, and create amazing experiences as you help us transform the way business gets done.

• 2+ years of experience designing and delivering products from start to finish as part of a cross-functional team
• Solid understanding of user-centered design methods, processes, and best practices
• Demonstrated desire and ability to continually improve through consistent collection of feedback
• The ability to thrive in a fast-paced, collaborative, agile environment while producing great design work on tight deadlines
• The ability to explore ideas and build consensus on fast-moving projects with varying degrees of ambiguity
• Self-motivation; ability to produce results both independently and as part of a team
• Strong communication and active listening skills, with an ability to build and develop close, trusting relationships
• Experience using multiple approaches, including analytics and user research, to drive decisions and develop product iterations
• Solid knowledge of current design tools such as Figma, along with an ability to quickly learn new tools as they emerge
• A strong desire to design software that is global in reach, universal in design, and designed for users of multiple languages and abilities
• An internal compass that points toward ethics and equality, and the conviction to speak up when we veer off course
• BA/BS or MA/MS in a design-related field, or equivalent experience

• Work closely with product owners, other designers, engineers, and user research to understand our users, our business requirements, and craft and deliver designs that meet the needs of both
• Prepare and deliver documentation, reviews, and presentations that communicate clear and compelling ideas to a wide range of key stakeholders
• Serve as a bridge…