Senior Technical Account Manager, Named Strategic Accounts

Position: Senior Technical Account Manager, Named Okta Strategic Accounts

Get to know Okta. Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box – we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We're building a world where Identity belongs to you.

The Okta Technical Account Management Team

The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long‑term identity vision. We guide a customer's strategy for customer identity, workforce identity, and security posture while driving value in Okta's suite of products and, ultimately, retention at contract renewal.

The

Okta Dedicated Senior Technical Account Manager Opportunity

As an Okta Dedicated Senior TAM, you will focus exclusively on Workforce Identity. Serving as a trusted technical advisor and advocate, you will be a dedicated resource to a named strategic account of one of Okta's top Fortune 500 customers. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity. Building close relationships with both the business and technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges, and technical landscape, ensuring Okta delivers on a long‑term strategic plan to help solve these challenges and realize the value of their Okta platform investment, while continuing to evolve to solve new objectives and improve security posture.

The ideal candidate for this role should exhibit a “team lead” level of expertise in both customer‑facing service work and technical delivery. They exhibit expert‑level conversational engagement around complex technical topics and take a deep interest in new subjects, while maintaining an educator or mentoring style in their areas of expertise. A clear confidence and embrace of new challenges should be ever present.

Key

Workforce Identity Solutions You Will Support

The Okta Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include:

• Identity & Access Management (IAM): Single Sign‑On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
• Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance. (For example, Box enforces zero standing privileges with Okta Identity Governance).
• Privileged Access Management (PAM): Privileged Access.
• Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection.

What You’ll Be Doing Strategic Customer Partnership & Influence

• Build deep, long‑lasting relationships with customers as their go‑to technical advisor.
• Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders.
• Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.
• Help find ways to build upon and expand customers’ adoption of the Okta footprint through additional use cases and increasing security posture.
• Use knowledge of how Okta’s product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement.

Complex Problem Resolution & Advocacy

• Demonstrate…