Exchange Engineer

SRI Tech is an IT staffing and solutions firm serving clients with a full range of IT services. Recognized in the top 20% of fastest-growing companies in the US by Inc. 5000, SRI Tech is a dynamic and fast-growing firm aiming to be a leader in IT services.

• Build technical skills of Support Engineers by providing technical guidance and mentoring.

• Review support engineer open cases and provide technical guidance.

• Conduct case review meetings at least once a week.

• Maintain strong working relationships with MS Technical Advisors (TAs).

• Document call coaching for all Support Engineers under responsibility. Formulate action plans with the Team Manager for Support Providers with poor service quality or technical skills.

• 2+ years of prior experience in technical troubleshooting, preferably at the enterprise level.

• Demonstrates confidence in leading others through difficult and challenging assignments.

• MCITP, MCTS, or MCP certifications (not mandatory).

• Understanding of Active Directory.

• Overall understanding of networking concepts, including DNS, routing, DHCP, firewalls, load balancers, and other networking hardware.

• Experience or knowledge in configuring mail clients (Outlook or others).

• Basic understanding of Windows Server 2008/2012.

• Basic understanding of other email systems besides Microsoft.

• Experience or knowledge of on-premise Exchange 2007/2010/2013/2015.

• Knowledge of mail transport fundamentals (POP/IMAP/SMTP).

• Experience or knowledge of auto-discover, Outlook connectivity, OWA, Active Sync, MRM, public folders, EWS, free/busy, mail routing, SMTP relay, recipient configuration, e-discovery, and discovery search (preferred).

• Experience or knowledge of Exchange databases, backup and restore, DAG, CCR, etc.

• Excellent interpersonal and communication skills—both written and verbal—with professional command of the target language.

All your information will be kept confidential according to EEO guidelines.

Preferred: Each Technical Lead should complete the components of the MCITP certification relevant to their technical queue within 12 months of hire. These include:

• Latest available certification in supported technology
• Managing Office 365 identities and requirements
• Enabling Office 365 services (note: certification exams are regularly updated).