Entry Level Technical Support Professional

Introduction

Join a team that empowers global enterprises to optimize technology investments. At Apptio, an IBM Company, you’ll help customers solve complex challenges with AI-powered, cloud-native solutions—driving innovation and financial transparency across IT ecosystems.

As a Technical Support Professional, you will provide advanced technical assistance and troubleshooting for customers using Apptio’s SaaS platform. This role requires strong technical skills, exceptional customer relationship management, and the ability to thrive under pressure while managing multiple priorities. You will work closely with engineering and product teams to resolve complex issues, maintain system reliability, and ensure client success. A successful candidate will demonstrate leadership in customer-facing situations, deep technical understanding, and strong organizational skills.

• Serve as a trusted technical advisor, resolving complex issues and ensuring seamless customer experiences.

• Analyze application logs and data to identify root causes and deliver actionable solutions.

• Partner with engineering and product teams to troubleshoot and enhance platform reliability.

• Contribute to knowledge base articles and best practices to empower customers and internal teams.

• Manage multiple priorities with precision while maintaining exceptional customer satisfaction.

• Knowledge of relational databases and data analysis (Excel, formulaic logic).

• Familiarity with cloud platforms (AWS, Azure, GCP).

• Understanding of IT services and financial management concepts.

• Strong analytical, troubleshooting, and problem-solving skills.

• Ability to learn complex concepts quickly and manage multiple work streams.

• Excellent communication skills and a client-focused attitude.

• Strong comprehension of data manipulation and formula logic such as Excel functions and SQL expressions.

• Ability to interpret and apply complex formulas for data analysis and troubleshooting.

• Strong customer service and interpersonal skills, including conflict resolution and relationship management.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.