Technical Consultant​/ago

Get to Know Okta

Okta is The World’s Identity Company, enabling everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, the Okta Platform and Auth0 Platform
, provide secure access, authentication, and automation, positioning identity at the core of business security and growth.

We value diverse perspectives and experiences. We seek lifelong learners who can enhance our team with their unique backgrounds. Join us in building a world where Identity belongs to you.

Okta provides the foundation for secure connections between people and technology. Harnessing the power of the cloud, Okta allows people to access applications on any device at any time while ensuring strong security protection. The Okta service integrates directly with existing directories, identity systems, and over 6,500 applications. Running on an integrated platform, Okta enables quick implementation at large scale and low total cost.

Thousands of customers, including Adobe, Allergan, Chiquita, Linked In, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure. Learn more about Okta:

This role involves providing hands‑on implementation and deployment services to Okta customers. We seek an experienced, enthusiastic, and hands‑on leader capable of rapidly mastering the Okta platform, our technology, and our value proposition. You will lead multiple concurrent customer deployment projects, prioritizing long‑term customer success. You will also engage with the Customer Success team to ensure a smooth transition post‑deployment to support/maintenance phases, and continuously improve delivery processes and methods.

• Work hands‑on with Okta customers, primarily post‑sales, delivering innovative consulting services.
• Gather, analyze, and document post‑sales requirements.
• Communicate effectively with customers and partners at the appropriate technical and/or functional level.
• Deliver excellent design and deployment solutions resulting in extraordinary customer satisfaction.
• Provide prompt, high‑quality service and leadership aligned with customer goals and requests.
• Manage project scope, schedule, status, and documentation.
• Mentor and train customers on the service.
• Act as a liaison between Customers and Product Management to drive product development.
• Lead interaction and collaboration with other Okta teams (e.g., Engineering and Support) to address escalated issues.
• Interact with management and other roles within the customer organization and Okta.
• Collaborate with the sales team on existing customer up‑sell and cross‑sell opportunities.
• Perform hands‑on technical design, configuration, and troubleshooting of the Okta service.
• Shape and influence Okta’s growth and scalability by designing new offerings and finding new ways to deliver amazing customer satisfaction.
• Manage multiple concurrent deployment projects.
• Apply knowledge of technologies and protocols supporting identity federation and robust access control models, such as SAML 2.0, WS‑Federation, OAuth, and OpenID Connect
  .
• Apply knowledge of cloud architectures and complex enterprise on‑premise IT landscapes while providing customer service.
• Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.) when working with customers.
• Utilize knowledge of typical enterprise identity life cycle management processes and standards.
• Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations.
• May provide mentoring, guidance, and expertise to less experienced team members.
• Ensure quality and time management processes are followed by the team (e.g., change controls, time tracking).
• Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas for continuous improvement.
• Up to 50% future travel required to customer sites.

• 5–7 years experience as a technical consultant delivering solutions to external customers.
• Experience with technologies and protocols supporting…