Sr. Software Development Engineer, Devices & Services Trust CX Innovations

Sr. Software Development Engineer, Devices & Services Trust CX Innovations

Job  |  Services LLC

Amazon's Devices & Services Trust CX Innovations team is building the future of responsible AI for consumer devices. We deliver privacy-first, accessible, and trustworthy AI experiences that millions of customers use daily across Amazon's device ecosystem—including Alexa, Echo, and other ambient computing products. Our mission is to ensure that as we push the boundaries of generative AI innovation, we maintain Amazon's high bar for customer trust, privacy, inclusion, and accessibility.

• Privacy-Preserving AI Systems:
  Design and implement federated learning and differential privacy techniques for on-device and hybrid AI architectures
• Build privacy-preserving data pipelines that minimize data collection while maintaining model quality
• Create consent management frameworks and data minimization systems that give customers control
• Architect on-device vs. cloud processing trade-offs that optimize for both privacy and performance
• Responsible AI Infrastructure:
  Develop AI evaluation frameworks to measure model quality, safety, and bias across diverse customer populations
• Implement guardrails and safety boundaries for LLMs and foundation models in consumer applications
• Build observability and monitoring systems for AI performance, hallucination detection, and trust metrics
• Create human-in-the-loop review systems and escalation pathways for edge cases
• Accessible & Inclusive AI Experiences:
  Implement WCAG 2.1 AA and Section 508 compliance for AI-powered interfaces across voice, visual, and multimodal experiences
• Build accessible AI features that work seamlessly for customers with diverse abilities
• Design inclusive AI systems that perform equitably across different demographics and use cases
• Consumer-Facing Trust Features:
  Develop explainable AI interfaces that help customers understand how AI makes decisions
• Build transparency controls that show customers what data is used and how
• Create privacy dashboards and settings that give customers meaningful control over their AI experiences
• Implement cross-device identity management with privacy-first design principles

• Latency vs. Privacy Trade-offs:
  Optimize time-to-first-token and response times while maintaining strong privacy guarantees through on-device processing and selective cloud offloading
• AI Safety at Scale:
  Reduce hallucinations to