Senior Manager, Project Management Office

Sr Manager, PM Operations and IT Delivery – Adobe and Microsoft

Join to apply for the Sr Manager, PM Operations and IT Delivery – Adobe and Microsoft role at AAA Washington.

At AAA Washington we equip our members with trusted service and expertise to confidently travel through life. We are committed to serving our members with integrity, innovation, and care. Our people are at the heart of our success, and we strive to create a workplace where individuals feel supported, valued, and empowered to do their best work. We encourage applicants from all backgrounds, experiences, and abilities to apply.

• Meaningful work with real impact
• Competitive pay and comprehensive benefits
• Opportunities for growth, learning, and career development
• A collaborative, respectful, and inclusive culture
• Hybrid work opportunities

The Senior Manager, PMO is responsible for high‑quality project execution, effective stakeholder engagement, and alignment between outcomes and AAA Washington’s strategic goals. This role leads and supports the team responsible for project and program management by delivering high‑quality service, operational excellence, and consistent results. The position is ideal for someone who thrives in a dynamic, analytical environment and takes ownership of outcomes.

• Lead the IT PMO, establishing and maintaining standards, methodologies, processes, and tools to support consistent delivery of IT initiatives.
• Manage project intake, prioritization, resource planning, and portfolio performance in alignment with organizational strategy.
• Ensure governance across all technology projects, including risk management, scope control, schedule performance, and budget adherence.
• Collaborate with business stakeholders, engineering teams, and leadership to ensure delivery outcomes support strategic plans and operational goals.
• Recruit, train, coach, develop, evaluate, and manage assigned employees.
• Ensure cost‑effective delivery and responsible stewardship of organizational investments in technology—including Salesforce or Microsoft and Adobe solutions.

• Provide leadership for PMO staff including hiring, onboarding, training, professional development, coaching, performance management, and discipline.
• Manage team workload planning, quality assurance, process improvements, and delivery outcomes.
• Ensure a high level of customer service and operational excellence by maintaining standards and resolving issues quickly and effectively.
• Develop people, improve processes, reduce costs, monitor quality, deliver results against established objectives, and ensure a high level of service to internal and external customers.

• Lead teams of project managers, program managers, delivery leads, analysts, and coordinators supporting enterprise IT programs.
• Respond to inquiries professionally and resolve issues with accountability and empathy.
• Escalate complex issues appropriately while maintaining ownership.
• Follow established processes while identifying opportunities for improvement.
• Maintain accurate documentation and records.
• Partner with team members and leaders to support department goals.
• Contribute to key performance metrics, service levels, and operational plans.

• Ensure team engagement, collaboration, and professional growth; foster a positive team culture consistent with AAA Washington’s values.
• Foster a respectful, collaborative, and inclusive work environment.

• Consistent delivery of accurate, high‑quality work.
• Positive feedback from customers and internal partners.
• Strong performance against KPIs and service expectations.
• Effective collaboration and communication.
• Demonstrated reliability, accountability, and professionalism.

• Bachelor’s degree in information technology, Business Administration, or related field—or equivalent experience.
• 8+ years of experience in IT project or program management.
• 4+ years of experience managing teams or leading a PMO, delivery function, or similar operational group.
• Direct experience delivering technology solutions that…