Product Manager – Messaging Machine Learning & AI

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

within Streaming and Games

Central to the mission of the Streaming and Games Team , the Global Product and Design group is responsible for the global streaming platform that supports all the video products our fans love. We plan, design and build for connected TVs, web, mobile phones, tablets, and consoles for HBO Max and together with our cross-functional collaborators we operate as one company with one mission to be the premier media and entertainment leader globally.

As a member of our Growth Product team, your core mission is to drive growth by educating our customers about new content , features, and functionality that will delight & engage them

We are seeking a S taff Product Manager to lead the development of HBO Max’s Messaging Machine Learning & AI . You will shape the product strategy for the decisioning, orchestration, and M achine Learning layer that selects which message to send, to which customer, through which channel at a global scale. In parallel, you will bring Generative AI into the workflow to create and personalize copy that fits each member, while protecting brand voice, quality, and compliance.

You will work closely with ML Engineers, Data Science, Marketing, and G rowth P roduct teams to develop predictive models and turn them into scalable decisioning systems and measurable business outcomes.

This is a highly cross-functional and technically complex role that will require comfort working across machine learning infrastructure, experimentation, CRM, client platform s , and global business needs. You wi ll ow n the m achine Learning that powers all our messaging efforts across the lifecycle. With your m essaging & CRM background you wil l write te c hnical requirements directly for Messaging Engineering to ensure campaigns and comm strategies are optimized and im plemented smoothly across all channels .

You will play a key ro le in shaping roadmaps, informing m essaging strategy , deve loping m odels, and delivering a cohesive experience across the membership lifecycle .

We are seeking a systems thinker who acts like an owner with a sharp focus on the customer. If you are passionate about building delightful experiences that drive growth at scale, join our team at HBO Max!

• Set Vision & Strategy: Define and own the product strategy for M achine Learning and AI decision ing , partnering with Engineering, Design, Product, and Marketing to d rive customers to their next best action, whethe r its content they’ll love or information about their membership.

• Messaging ML Execution & Delivery : Partner with Data Science and ML Engineers to design and deploy predictive models (e.g., take rate models, contextual bandits) that inform not only which campaign to send, but through what channel and at what time. Translate model outputs into ranking and eligibility policies that integrate with messaging & CRM systems.

• Measurement & Optimization: Partner with Data Science, Experimentation, and Analytics teams to define KPIs, set up experiments (A/B tests, Multi-Armed Bandits), and interpret results to assess offer effectiveness and model accuracy. Iterate on models and offer strategies based on experimental results, behavioral insights, and business context. Maintain an always-on learning agenda to evolve messaging strategies over time.

• Infrastructure & Enablement: Define product requirements for decision engines, orchestration, and…