Help Desk Technician - Cybersecurity
Job in
Bellevue, King County, Washington, 98009, USA
Listing for:
Insight Global
Full Time
position
Listed on 2026-01-03
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Job Description
Provide second-level technical support to end-users via phone, email, or in-person.Troubleshoot and resolve hardware, software, and network issues promptly to minimize downtime and ensure operational efficiency.Manage service desk tickets, ensuring timely resolution and accurate documentation of all support activities.Escalate complex issues to appropriate teams or vendors, following escalation procedures as necessary.Assist end-users in understanding and utilizing IT systems, applications, and tools effectively.Identify recurring issues and contribute to the development of solutions or workarounds to improve overall service quality.Maintain accurate documentation of support processes, procedures, and solutions for knowledge sharing and future reference.Adhere to company policies, procedures, and industry regulations related to IT service delivery and data security.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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Skills and Requirements
Minimum of 2-4 years of experience in a similar role, preferably in a corporate IT environment or IT service provider.Technical
Skills:- Proficiency in troubleshooting Windows and Mac operating systems.
- Knowledge of Active Directory, Entra (Azure), Microsoft Office Suite, and other common business applications.
- Demonstrated awareness of cybersecurity best practices, and familiarity with authentication and MFA capabilities.
- Familiarity with remote desktop support tools and ticketing systems.
Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely to non-technical users.Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues independently or collaboratively.Customer-oriented mindset with a commitment to delivering high‑quality service and support to end-users.Ability to work effectively in a fast‑paced environment, prioritize tasks, and adapt to changing priorities and technologies.Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred but not required.#J-18808-Ljbffr
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