Sr. Technical Program Manager , Trust Sensitive Content and Intelligence

Sr. Technical Program Manager , Trust Sensitive Content and Intelligence

Job  |  Services LLC

Sensitive Content Intelligence team protects customers from exposure to sensitive content and enhances their trust in Devices/Alexa across all languages, locales, experiences and modalities (image, text, video, and audio). The team leverages natural language understanding (Generative AI), machine learning, and big data to help identify sensitive content. We serve customers with tier-1 services and tools that let customers have a fun engaging conversation with Alexa.

We are a highly collaborative, fast moving, and fun team that uses innovative technology solutions for real time customer experience enhancement.

The Senior TPM will be responsible for the execution of critical programs to safeguard customer experiences through its Responsible AI guardrails and customer feedback loop. Guardrails are across several dimensions such as policy, privacy, security, and safety and across the end-to-end architecture – data ingestion, model training, runtime flow, and post-runtime analysis. The role also involves scoping and delivering large projects end-to-end, collecting requirements, writing specifications, and coordinating design/implementation efforts.

Ideally, you possess a strong program management background, demonstrated experience leading medium to large projects, and a well-rounded technical proficiency in current AI technologies.

• A senior TPM in Sensitive Content Intelligence will make critical decisions on customer needs and will guide the delivery priorities of the engineering and science teams.
• Manage science based projects, build release schedules in coordination with engineering, and launches.
• Aligned with the leadership goals and roadmap, the senior TPM will collect the data and measure the delivery outcome to ensure that the solution meets the CX expectations.
• Build relationships and manage by influence in a matrix organization to solve complex AI problems with tight timelines.
• The senior TPM owns the project execution, progress, success metrics and status communication in Leadership Review (LR) meetings to directors and VPs.
• The role manages the project risks, removes the project blockers and resolves issues for timely feature delivery.

• 5+ years of technical product or program management experience
• Bachelor's degree in engineering, computer science or equivalent
• Experience managing cross-functional programs and release schedules
• Experience developing and executing/delivering product and technical roadmaps
• Experience leading highly technical programs involving infrastructure, complex systems, systems engineering

• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below).

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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company.

Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit

This position will remain posted until filled. Applicants should apply via our internal or external career site.

Posted: November 19, 2025 (Updated about 12 hours ago)