Lead Network Engineer - Backbone Engineering

Join to apply for the Lead Network Engineer - Backbone Engineering role at Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

As a Lead Network Engineer at Salesforce, you will be part of the Infrastructure Strategy and Data Center Operations team, a dynamic, global team delivering and supporting technology infrastructure in the Salesforce Global Network to meet the substantial growth needs of the business. In this role, you will collaborate with field teams, vendor sourcing teams, Global Network Operations teams, and application owners delivering innovative solutions in an agile, dynamic environment.

A successful candidate will have the ability to communicate and demonstrate deep and broad knowledge across multiple areas of information technology in support of a SaaS infrastructure. We are looking for enthusiastic technologists who thrive on efficiency by contributing to the development of standards, processes, and automation requirements that lead to operational excellence.

• Act as a liaison with the vendor sourcing team
• Help develop and maintain metrics on our capacity vendors
• Project manage new capacity installs with various teams including sourcing and field engineering
• Update the network and associated data stores for capacity additions and decommissions
• Work with various teams to provide feedback, document, and implement new network designs
• Develop in Python, Ansible for network configuration automation
• Work with connectivity partners and customer engagement teams for any customer troubleshooting issues
• Help with BGP peering relationship management and peering network design
• Backbone router migrations/grooms/decoms
• Network design life cycles including documentation and collaborative approvals
• Maintain Network Data So Ts

• Minimum 7 years in production network environments, or comparable experience
• Proven project management skills
• Experience working with telecommunications vendors
• Experience with Cisco and Juniper carrier‑class routers (ex: ASR9K, CRS, MX960, PTX, MX2K)
• Experience with Cisco Nexus‑based switches
• Knowledge of routing protocols such as BGP and IS‑IS
• Fundamental understanding of WDM technologies
• Strong Python coding skills
• Good understanding of Unix/Linux‑based operating systems
• Experience developing and maintaining network automation tools (e.g. Ansible)
• Experience with Git, or other version control systems
• The ability to self‑manage multiple projects at one time
• A good understanding of the current state of AI, machine learning, LLMs, MCP, etc.
• A related technical degree required.

• Experience managing co‑located infrastructure
• Experience with DWDM platforms, preferably Ciena and Cisco DCI
• Experience with MACSec encryption
• Extensive network troubleshooting and monitoring skills
• Hands‑on experience with production hardware life‑cycle management
• Experience with Puppet, Terraform, Containers, and/or K8S
• Familiarity with CI/CD principles
• Previous experience with lift and shift backbone router migrations
• Experience administering global, web‑scale IP address allocations
• Solid understanding of the transit, public peering and SFI spaces
• Experience writing prompts against public AI chatbots (ex. ChatGPT, Gemini)
• Experience with AI‑assisted coding (ex. Cursor, VSCode with AI plugins)
• Prior experience with the Salesforce core application, either in a developer or support role

Unleash Your Potential. When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations:
If you require assistance due to…