Product Manager, Customer Relationship Capabilities

Product Manager, Customer Relationship Capabilities

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T-Mobile’s Contextual Experience Product team is transforming how we deliver personalized, real-time experiences to millions of customers. As part of this transformation, we’re looking for a Product Manager to own the strategy and delivery of Customer Relationship Management (CRM) content capabilities — from Content Management System (CMS) and Digital Asset Manager (DAM) integration to automation and content reuse across channels.

This role sits at the heart of our content acceleration strategy, helping marketing teams go faster, personalize smarter, and scale creative more efficiently.

Responsibilities:

• Define and lead the roadmap for CRM content infrastructure — including CMS, DAM, and templating systems that power our CRM campaigns.
• Deliver content capabilities that reduce campaign build time, improve governance, and enable reuse across web, app, email, and push.
• Partner with internal engineering, platform product, creative operations, and marketing teams to build scalable solutions that match how real teams work.
• Translate business needs into user stories and technical requirements and guide execution across sprint teams.
• Identify blockers and pain points in the content creation lifecycle and turn them into product opportunities.
• Drive continuous improvement through stakeholder feedback, testing, and iteration.

Qualifications:

• Have 4-7 years of product management experience (preferably in Mar Tech, CMS, or CRM)
• Know your way around enterprise content systems and can speak both marketer and developer
• Love simplifying complexity — especially around workflows, templates, asset tagging, or content governance
• Are comfortable leading cross-functional efforts across marketing, creative, product, and engineering teams
• Have experience with tools like Adobe Experience Manager (AEM), Contentful, or equivalent CMS/DAM platforms
• Are passionate about enabling faster, smarter campaign delivery through better tooling
• Bachelors Degree required
• At least 18 years of age
• Legally authorized to work in the United States

Travel
:
Travel Required (Yes/No):
Yes

DOT Regulated
: DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Base Pay Range: $100,100 - $180,600

Corporate Bonus Target: 15%

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.