UX Designer II, Delivery

UX Designer II, Amazon Delivery Experience

We are looking for a UX Designer to join our team, where you’ll play a crucial role in powering Amazon’s global delivery network through innovative technology and human‑centered design. This isn’t just about creating interfaces – it’s about designing systems that directly impact the safety, efficiency, and well‑being of thousands of associates worldwide.

In this role you will tackle complex operational challenges that bridge digital and physical experiences. Your work will directly influence how our delivery associates interact with technology, equipment, and spaces, shaping the future of logistics ’ll need to think holistically, understanding not just user interface design but also hardware integration, ergonomics, safety protocols, and business operations. Your designs will help ensure worker health and safety, reduce fatigue, maintain operational excellence, and build lasting trust with both our workforce and customers.

• Execute the design strategy for complex operational systems, balancing immediate needs and long‑term scalability
• Define and improve design patterns, standards, and processes that can be adopted across teams
• Drive cross‑functional alignment through clear communication of design decisions and trade‑offs
• Identify and solve root causes of widespread operational challenges through innovative solutions
• Contribute to design reviews and critiques, ensuring high‑quality outcomes across multiple work streams
• Partner with engineering teams to ensure technical feasibility while maintaining design integrity
• Aggregate and analyze qualitative and quantitative data to inform product‑level design decisions
• Influence product strategy and roadmap decisions through data‑informed design recommendations
• Champion user‑centered design practices across the organization

• 5+ years of practical UX design experience, with an emphasis on content discovery and/or content engagement experiences
• 3+ years of delivering design solutions as a UX or interaction designer
• Experience collaborating with product managers, developers, and other stakeholders
• Demonstrated interaction design and visual craft skills, including prototyping mobile experiences
• An aesthetic sense and the ability to make confident decisions
• Demonstrated empathy for the people using your software or products
• Expertise with Figma, Sketch, Photoshop, Illustrator, InVision, or similar tools
• Have an available online portfolio

• Experience working on associate‑facing software experiences
• Executed research plans by talking to real customers
• Knowledge of design systems
• Formal education in Design, Interaction/UX Design or HCI
• Experience working in a collaborative team and working directly with developers for implementation of designs

Our team is crucial to Amazon’s operational success, creating experiences that enable associates and managers to work efficiently and safely. We focus on solving complex operational challenges through innovative design solutions, ensuring our stations can handle millions of packages daily while maintaining safety and quality standards.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment, please visit (Use the "Apply for this Job" box below)..

Job : A3123270