Senior Product Manager - Tech, Amazon Key

Senior Product Manager - Tech, Amazon Key

At Amazon Key, we are on a mission to empower customers to easily manage access to their homes and businesses. As part of the Amazon Devices and Ring organization, we invent new devices, software, and services to solve critical access problems for our customers.

As a Senior Product Manager-Tech, you will help build a product roadmap and a coherent customer experience across an array of applications. You will work closely with software and hardware engineering teams, program managers, user experience designers, sales & marketing, and other internal Amazon product stakeholders across the company, as well as with Key’s external network of partners and customers. This role is a great fit for someone who thrives in a dynamic environment, is sensitive to the diverse perspectives of stakeholders, and can resolve differences.

We’re looking for customer-obsessed entrepreneurs who are passionate about innovating on behalf of customers, demonstrate a high degree of product ownership, and want to have fun while making history.

It is still Day 1 at Amazon, and we need a creative problem-solver with exceptional judgment and the ability to deliver business results under ambiguous circumstances and tight timelines. The ideal candidate has a passion for access control combined with an established track record delivering breakthrough hardware & software experiences.

• Lead end-to-end product roadmap and execution plan
• Define the long-term strategy and vision for customers (including new hardware)
• Work with technical and non-technical stakeholders to understand and improve product capabilities
• Analyze market trends, customer feedback, and usage metrics to identify pain points and feature opportunities
• Build innovative concepts and champion them through senior management and other teams
• Drive requirement definition and design
• Define and own the business metrics and KPIs for our products and services
• Coordinate with vendors, manufacturing/supply chain for hardware to optimize costs and inventory

Basic Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, Quick Sight
• Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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