Residential Operations Manager

Overview

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our People First culture is reflected in our approach to employee development, benefits, and building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Ongoing training and development opportunities help our people build the skills and knowledge they need to advance their careers. With presence in over 230 properties worldwide, join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

About Our Property:
Inter Continental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in downtown Bellevue. Anchored within Avenue Bellevue, the property offers 208 guest rooms and 12,000 sq ft of meeting space. Designed by Hirsch Bedner Associates, it reflects sophistication and guest-focused service.

The Avenue Bellevue development is looking for a Residential Operations Manager to manage 2 residential operation duties in the newly constructed mixed-use residence project consisting of 365 luxury serviced condominium units in two towers, in synergy with the Inter Continental Hotel Seattle Bellevue, convention center, 1,000 unit parking garage, and extensive luxury retail space. This position reports directly to the Community Association Manager.

• Possess a strong sense for creating a sense of community and a drive to create a positive experience.
• Integrate and support entities within the Avenue complex.
• Champion a culture of excellence and community engagement throughout the property.
• Serve as a central point of collaboration, ensuring alignment among all entities within the complex.
• Oversee day-to-day operations across multiple service areas, maintaining efficiency and consistency.
• Develop and uphold operational standards that reflect best practices and luxury expectations.
• Facilitate regular meetings and maintain clear communication with management.
• Represent the property with poise and polish, creating an exceptional experience with every interaction.
• Respond to emergent situations and assist with special projects as needed.
• Demonstrate a positive attitude and leadership mentality.
• Handle other duties as assigned.

• Excellent written and verbal communication
• Ability to provide high-level customer service with attention to detail and organization
• Professional presentation and appearance
• Must be a team player
• Special position requirements:
  Must be available to work weekends and/or evenings as needed

• Paid Time Off – 14 days per year (2.15 hours for every 40 hours worked)
• 7 Paid Holidays, 2 Floating Holidays
• Medical, dental, and vision insurance
• Competitive 401K matching
• Health Savings Account
• Flexible Saving Account
• Supplemental Insurance options
• Short-Term Disability, Life Insurance, and other programs
• Employee Assistance Program
• Pet Insurance
• Sick time accrual for part-time employees
• Company-wide benefits: salary, retirement plan, incentives, parking or commuter benefits, shift meals, hotel discount program, 24/7 security, career growth opportunities

$90,000.00 - $

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years and depth of experience, certifications and location. This may differ in other locations due to cost of labor considerations.