Respiratory Care Specialist

Overview

Respiratory Care Specialist (Training Provided) — Bellevue, WA, USA

Posted Thursday, June 17, 2021 at 4:00 AM

Adapt Health is a premier full-service home medical equipment company in the United States – offering a full-scope of cost-efficient HME and respiratory care products and services that aim to keep patients comfortable and thriving in their own homes. We are dedicated to pursuing better outcomes and using technology, process and the power of our national network to do so. We have a relentless commitment to using innovation to transform the durable medical equipment industry, break the status quo and provide the best quality care.

• Responsible for providing patient care and communicating any issues or recommendations with the branch manager and other necessary personnel.
• On-call some evenings and weekends
• Provides clerical support with the daily activities of a DME office including scheduling appointments, providing telephone coverage, working with reps and referral sources to ensure complete documentation is obtained, and interacting daily with scheduled patients and walk-ins
• May perform patient setups in patient s home, office, or clinic where allowed by state regulations. Equipment generally includes (but is not limited to) CPAP, BiPAP, Oxygen, Nebulizer, and other equipment as assigned
• Educates patients and caregivers how to troubleshoot and properly care for their equipment
• Accurately enters patient notes and updates into patient records
• Reviews documentation to make sure it is valid prior to processing an order
• Retrieves and downloads compliance data from various vendor programs
• Processing new referrals for oxygen patients and following upon orders when patients meet qualifications through oximetry testing
• Complete all orders received via CMB, email, fax, or phone in a timely manner
• Maybe responsible for conducting Pulse Oximetry testing with patients as needed
• Consistently answers emails concerning patients’ needs in a timely manner
• Follows through on emails/phone calls until patient is taken care of
• Demonstrates patient concern by consistently asking every patient how he/she is doing when speaking to him/her
• Makes recommendations for companion equipment that will improve quality of care as appropriate
• Successfully troubleshoots concentrator and other equipment problems over the phone
• Verifies or obtains alternate contact information
• Verifies delivery address, delivery instructions and telephone number for all orders
• Understands and utilizes the most cost-effective delivery method for items ordered
• Documents accounts with any delivery expectations and requests
• Uses standard note formats and notates contact with patient or family
• Through daily work activities identifies trends, either system or process driven, that can be changed or modified to improve efficiency and create cost savings
• Supports the achievement of departmental and organizational goals by assisting co-workers in completion of call schedules and other assigned tasks
• Is actively involved in team activities, evidenced by participation, mentoring, and training with co-workers
• Assists in the development and maintenance of reference materials for use by staff and facilitates the sharing of information
• Develops relationships with branches, other teams to accomplish goals
• Works with drivers and Logistics for coordination of orders and any urgent requests
• Collects patient financial responsibility prior to processing new supply tickets
• Participates in monthly team meetings and trainings
• Maintain patient confidentiality and function within the guidelines of HIPAA
• Completes assigned compliance training and other educational programs as required
• Maintains compliance with Adapt Health’s Compliance Program
• Perform other related duties as assigned

• Decision making, analytical and problem-solving skills with attention to detail
• Strong organizational skills with ability to follow through
• Ability to work independently as well as follow detailed directives
• Ability to recognize weaknesses in existing systems and processes, track results, and offer creative solutions
• Ability to prioritize and manage…