Manager, Organ Donation Coordinators

Description and Qualifications

The Manager, Organ Donation Coordinators, supports the mission, goals, and strategic plan of Life Center Northwest. The ODCM has direct accountability for the successful management of day-to-day referral and organ operations of the Organ Donation Coordinator (ODC) team. This position is responsible for leading the team to maximize organ utilization. The ODC team plays a critical role in supporting Life Center’s mission through evaluating potential organ donor referrals, maximizing referral response and coordinating and collaborating referral management.

• Plans, organizes, and monitors the implementation of initiatives that will improve referral management operations.
• Directs clinical initiatives focusing on maximizing referral opportunities to impact organ donors and organs transplanted. Assists in the development and day-to-day management of departmental budget.
• Functions as a resource to ODC in referral response, referral management, and logistics.
• Develops and ensures the consistent application of departmental policies and procedures.
• Manages performance review process and personal development plans.
• Successfully leads groups (e.g., committees, work groups, and staff teams).
• Ensures that all referral evaluations, referral management, and referral outcomes are in accordance with Life Center Northwest and Organ Procurement and Transplant Network (OPTN)/United Network of Organ Sharing (UNOS) policies. Provides follow up on any deviations from practice regarding referral evaluations and referral management, in accordance with Life Center Northwest and OPTN/UNOS policies.
• Maintains the highest standards of professional conduct and interpersonal relationship development, promoting a positive and collaborative work environment.
• Provides effective coaching to engage, support, and motivate staff to realize their greatest potential in service of LCNW’s mission.
• Works with Director, Referral Optimization Organ Optimization Leadership, Medical Leadership, Procurement Training, Utilization and Conversion leadership, Learning Department, and Quality Departments to increase donation and transplantation outcomes and compliance with quality processes.
• Maintains current knowledge of organizational performance in identified key metrics and initiatives.

• Complies with Association of Organ Procurement Organizations (AOPO), Center for Medicare and Medicaid Services (CMS), and UNOS Guidelines.
• Works with the Training Department and serves as a content expert in training programs.
• Assists in developing, coordinating, and performing training for Organ Donation Services (ODS) staff. This includes assisting with onboarding, didactic and clinical training, revising training materials, and coordinating training activities for new ODCs and continuing education activities.
• Assists in implementation of continuing education programs and competencies for ODC team members.
• Promotes development opportunities through identification of ODCs who can provide subject matter expertise and content delivery with training and onboarding.
• This position requires regular, time-sensitive travel to and from case activity across the region. As such, the ability to independently and reliably commute between locations is essential to fulfilling the responsibilities of the role. Due to the nature of the work, which may involve urgent or unscheduled travel, personal driving capability is a critical operational need.

• Will be reasonably available to respond or support as an additional team member during periods of high donor volume, assisting with on-call duties of an Organ Donation Coordinator (ODC) (refer to Position Description for ODC).
• Maintains current knowledge of the donation and transplantation industry.

• Develops and maintains effective relationships with internal and external stakeholders.
• Focused collaborative efforts with Organ Optimization team to support and improve donation and transplant outcomes through referral management.
• Plans and executes communication strategies of organizational strategic goals and initiatives.
• Collaborates with donor hospital staff to facilitate successful transplant outcomes.
• Is responsible for effective communication and coordination with medical professionals, hospitals, and donation organizations.
• Serves as clinical resource for the Hospital Development Department which may include giving presentations to various groups.

• Participates in timely resolution of non-conformance investigations and development of appropriate corrective and preventative actions.
• Participates in compliance, quality assurance, and performance improvement programs and initiatives.

• This position directly supervises assigned staff and oversees the operations of their team(s) to ensure departmental functions and operations are achieved successfully. This position is a…