Dental Clinic Patient Services Representative - Spanish Speaking; Administrative Specialist II

Overview

The Community Health Services Division of Public Health
- Seattle & King County is seeking a Career Service Full Time, Spanish speaking Dental Clinic Patient Services Representative (Administrative Specialist II) to join our dynamic, multidisciplinary, and diverse team, in the delivery of health services to the County's most vulnerable people. We provide family health, pediatrics, parent-child health, dental, teen clinic, health insurance enrollment services and ORCA Lift. We serve a diverse low-income population including people who are experiencing homelessness, recent immigrants and refugees, people with complex health conditions, and people with limited English proficiency.

We are mission critical employees and are dedicated to showing up and providing the best care under any and all circumstances. This position is critical as it supports a broad range of healthcare services in a fast-paced public health environment that are utilized by economically, socially, and culturally diverse populations. The successful candidate must have excellent and reliable attendance, stellar customer service skills in-person and over the telephone (discretion, patience, etiquette professionalism) and must be an independent self-starter with excellent time management and organizational skills.

The candidate must be able to work with supervisors and colleagues to develop and promote a team-centered atmosphere to facilitate operations which are efficient and provide maximum service delivery to clients.

Note
:
This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://(Use the "Apply for this Job" box below)..aspx

Monday through Friday 8:00 am – 5:00 pm.

Eastgate Public Health Center located at 14350 SE Eastgate Way, Bellevue, WA 98007. Position will need to float as needed to other sites to meet business needs.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

• This is a patient facing position that takes place at the Front Desk.
• Using the EPIC Electronic Medical Record, fully register and pre-register patients
• Schedule patient visits by determining the appropriate provider and program.
• Arrive and check-in patients for appointments, check out and cancel patient appointments
• Verify insurance coverage and correct patient assignment for those with managed care plans
• Explain fee for service and sliding fee schedule to patients
• Process cash and credit card payments
• Make reminder calls per clinic standard
• This position will involve active learning and cross-training and will work to support all PH programs.
• Provide program-specific information to internal and/or external customers over the phone and in person
• Maintain client record security and confidentiality
• Maintain…