Patient Services Representative - Bi-Lingual Spanish

The Community Health Services Division of Public Health
- Seattle & King County seeks an Administrative Specialist II-Patient Services Representative, Bilingual English and Spanish to join our fast paced, multidisciplinary, and diverse team at our Eastgate Public Health Center in the delivery of health services to the county’s most vulnerable people. Eastgate is one of the largest primary care centers, where we provide family health, pediatrics, sexual and reproductive health, teen clinics, parent-child health, dental, health insurance enrollment services and Orca Lift.

This position is essential to delivering a broad range of health services in a fast-paced public health setting that serves economically, socially, and culturally, diverse communities. Our patients include low-income individuals, people experiencing homelessness, recent immigrants and refugees, those with complex medical needs and individuals with limited English proficiency. As mission-critical staff, we are committed to showing up and providing high-quality care under all circumstances.

The successful candidate must have excellent and reliable attendance, stellar customer service skills in-person and over the telephone (discretion, patience, etiquette, and professionalism) and must be a self-starter with excellent time management and organizational skills. The candidate must be able to work with supervisors and colleagues to develop and promote a team-centered atmosphere to facilitate operations which are efficient and provide maximum service delivery to clients.

This position may be assigned to work and rotate in different sections and workstations in the clinic. As a member of the clinic team, the incumbent may be asked and is expected to perform these duties at each administrative support workstation at any time.

This position is eligible for bilingual premium pay of $2 per hour for all hours worked. Languages eligible for premium pay include Spanish. To qualify for the bilingual, pay premium applicants must demonstrate able to read, write, and communicate in English and Spanish without a Spanish interpreter.

This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://(Use the "Apply for this Job" box below)..aspx

• Bilingual in English and Spanish (skills will be tested)
• • This position is eligible for bilingual premium pay of $2 per hour for all hours worked. Languages eligible for premium pay include Spanish. To qualify for the bilingual, pay premium applicants must demonstrate sufficient language proficiency.
• One (1) year of healthcare experience, preferably in a medical practice or clinic setting, ideally in primary care, within the last five years.
• Demonstrated ability to identify, spell and pronounce basic medical terminology
• Experience with Electronic Practice Management Systems (EHR), patient…