Front Office Supervisor

Position: Front Office Supervisor - Hourly
Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services.

Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Position Summary  The Front Office Supervisor is responsible for directing, supervising, and coordinating all functions and  operations of the front desk, switchboard, medical records and managed care departments.  Duties and Responsibilities  As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on   the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances   self-worth.

Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered,   culturally-aware services.  Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an   excellent client experience by:
Understanding and empathizing with client needs   Surpassing client expectations   Demonstrating a high level of integrity   Exhibiting compassion and commitment   Advocating for social justice   Taking pride in individual work as well as that of the team   Continually learning to stay current with industry standards, best practices and technology  As a Sea Mar employee, the individual in this position commits to adherence to these values to their  utmost ability and endeavors to strengthen and embody this mission daily.

Job Description  ESSENTIAL DUTIES and RESPONSIBILITIES   Performing this job includes the following, and other duties may be assigned.
Supervises front desk, switchboard, and medical records and managed care staff. (Recruitment,  orientation and training, provide point of contact to front desk and dental front desk staff,  resource allocation, task definition, performance standards, performance feedback, cross  training, performance evaluation, corrective action, shift scheduling, coordinate training, changes  in policy that affect their department, and interface between management.)   Maintains high degree of confidentiality and professionalism.
Oversee access, customer service; check in procedures, patient confidentiality, registration, and  patient financial screening procedures. Ensures that all policies and procedures are being  followed and are efficiently implemented.
Works closely with the Nursing and Lab departments to ensure the delivery of efficient and  effective customer service to staff and clients.
Will be responsible for delegating tasks that will ensure necessary completion of daily  assignments. (Providing interoffice phone directory, maintaining accurate changes in providers  schedules, keeping postage machine updated, ordering and receiving supplies, providing support  for office equipment and operations, overseeing collections and deposits, ensuring all encounters  are reconciled and correctly processed and mail distribution).
Assists in the preparation and implementation of departmental policies and procedures.
Will work closely with supervisor/managers/directors to keep staff informed on any changes in  policies.
Works closely with clinic management on problems and issues related to patient flow and  operations.
Responds to patient complaints and concerns in coordination with clinic management when  necessary.
Will be diplomatic and offer solutions that will benefit not only the staff but the organization as  well.
Will offer leadership to prioritize and organize the departments in the most efficient manner.
Assists with compiling data and preparing reports relative to various phases of health center  activities.
Assists with implementing and conducting audits relative to quality improvement activities.
Develops and maintains collaborative working relationships with Sea Mar employees and the  community.
Demonstrates knowledge and skills necessary to provide services appropriate to the age of  patients served and identifies age-specific needs.  Qualifications  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.
The person in this position must be of good character and able to maintain the understanding,  physical health, emotional stability and personality suited to meet the physical, mental,  emotional, and social needs of the population served.
Must have excellent customer service…