Audio-Visual Commissioning Engineer

Who We Are

At PRIME, a culture of empathy, trust, and belonging is foundational. This is integral in our approach to recruiting, developing, and retaining the best people in the industry. Our growth mindset drives us to embrace challenges and discover what sparks inspiration for creative solutions. PRIME is compelled to keep evolving, and creating new opportunities for those who perform. Our comprehensive services cover the entire lifecycle of a project, capabilities include electrical construction, service and maintenance, underground, utilities services, renewable energy, and low voltage technology solutions.

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The Audio-Visual Commissioning Engineer plays a critical role in ensuring the seamless operation and optimal performance of audio-visual systems we design and install. This role requires individuals to serve as a technical and advisory resource responsible for commissioning complex AV systems.

This position requires individuals to exercise independent judgment to carry out services necessary for all phases of the AV lifecycle, including site surveys, client programming meetings, system design, programming, commissioning and troubleshooting. The role evaluates design intent, identifies risks or gaps, and recommends solutions that impact system performance, project outcomes, and client operations.

Additionally, this position requires effective collaboration with our design and installation teams, as well as direct consultative client engagement during the final stages of the project life cycle, ensuring that the audio-visual systems we install meet and exceed our clients’ expectations.

• Commissioning: Oversee, validate, and perform configuration, loading and testing of complex AV programming to ensure alignment with design intent and client requirements. Plan, lead, and oversee the commissioning strategy for complex AV systems in large enterprises, manufacturing, sports, gaming, healthcare and other facilities. Create, evaluate, and modify DSP files for typical systems with an emphasis on AEC optimization for videoconferencing and coordinating control objects with programmer.
• Quality Assurance: Review and analyze scope of work, signal flow drawings, and other project documentation, as well as conduct thorough testing to ensure that all components of the AV systems perform as intended. Exercise independent judgement to recommend alternative technical approaches that may impact system functionality, cost, or schedule.
• Troubleshooting: Provide technical support and assistance during the installation and post-installation phases, addressing any issues or inquiries promptly. Diagnose and resolve technical and complex system issues promptly to minimize downtime and ensure system reliability. Escalate, prioritize, and resolve issues based on operational impact and client needs, with a keen focus on customer satisfaction.
• Documentation: Create comprehensive documentation of system configurations and technical details for clients and internal teams. Contribute to continuous improvement of commissioning standards, practices, and guidelines.
• Collaboration: Build and maintain relationships with operations team members, design engineers, programmers, and installation teams to ensure a coordinated, seamless transition from design to installation and commissioning. Serve as a technical advisor influencing project decisions by providing subject-matter expertise related to system performance and operation.
• Client Interaction: Consult with clients to explain system functionality, gather feedback, address concerns, advise on solutions, and provide excellent customer service throughout the commissioning process.
• Training: Provide training to end-users on the operation and maintenance of the AV systems.
• Stay Current: Must stay up to date with the latest AV technologies and industry trends to provide innovative solutions, system optimization, and enhance the quality of our services.
• In-person: Required to be onsite with the ability to regularly visit jobsites to support AV commissioning, punch walks, client meetings, and…