Virtual Delivery Trainer

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Title: Virtual Delivery Trainer
Duration: 6 Months

Location: Bellevue WA

Job Description: This role will deliver, reinforce and sustain learning solutions that build and enhance the skills, knowledge and abilities of the frontline sales teams. The Virtual Delivery Trainer will build strategic relationships that allow for on‑going collaborative interactions with new hires and continuing education students using a variety of distance learning applications. A thorough understanding of training techniques, adult learning principals and wireless performance measurements will ensure that learning experiences are effective and behaviors are driven.

Successful execution of this role will result in improvements in our key business metrics:
Customer growth, sales revenue, customer loyalty.

Enterprise

Core Competencies:

Requires competency in the areas of: customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

• Training Delivery and Reinforcement:
  Deliver on‑boarding and continued skill development to Frontline new hires, leaders and existing employees across Retail and Direct Sales channels. Use positive reinforcements and adult learning techniques to promote learning and skill improvement. Develop and adapt training support and reinforcement tools for virtual to sustain behavioral change and drive improved performance. Technical SME for Virtual Systems able to troubleshoot and maximize learning environment for end users.
• Communication:
  Initiate bi‑directional communication ensuring internal partners are well equipped to provide the appropriate tools and resources to support the frontline new hires. Provide field level feedback and personal observations to internal teams to support on‑going quality improvement. Ensure frontline is aware of training initiatives and has a clear understanding of how to execute. Provide regular updates to field leaders as requested.

• 2+ Years of Professional Training Experience
• Thorough understanding of Adult Learning Principles
• Able to facilitate effective and engaging presentations using a variety of delivery modalities
• Proven ability to work in a fast‑paced, self‑directed environment with a sense of urgency
• Working knowledge of Microsoft applications including Word, Excel and Power Point
• Able to manage group or individual conflict
• Ability to facilitate learning to a diverse audience with a variety of leadership and learning styles
• Ability to work effectively both independently and with a team, particularly in a virtual environment

• 1+ years of experience with distance learning applications conducting effective and engaging presentations in a variety of delivery formats such as:
  Adobe Connect, Webex and Skype.
• Proven ability to adapt facilitation style based on the audience to ensure an engaging and effective delivery of knowledge transfer occurs
• Understanding of the wireless retail industry, including performance metrics

• Bachelors’ Degree preferred
• 5-7 years equivalent work experience may be considered in lieu of degree

Thanks & Regards’

Vikram Bhalla | Team Recruitment | Mindlance, Inc. | W :

All your information will be kept confidential according to EEO guidelines.