Senior UX Designer, Last Mile Transporter Design

Description

We are the Last Mile Delivery Design team for Amazon Worldwide Operations. We define, build, and maintain the products that Amazon businesses use to deliver packages to customers around the world. Our team of experienced designers, researchers, and cartographers partners with product teams to understand user behaviors and needs, creating high-quality experiences that strive to not only meet those needs, but exceed them.

We design experiences such as the Amazon mobile delivery platform, in-vehicle digital tools, DSP 2.0, Delivery Station tools, and other systems that support addresses, geolocation, routing, and deliveries. The experiences we create are used by multiple Amazon businesses and product lines, including Amazon Logistics, Prime Now, Amazon Fresh, Amazon Flex, Amazon Key, Lockers, I Have Space, Retail, and more.

Our team is looking for high-performing design leaders to drive both big-picture vision and fast-paced execution, delivering near-term results while exploring future opportunities. This Senior UX Design role focuses on helping transporters safely and effectively deliver packages for our customers, providing clarity on where they need to go, what they need to do, and the best way to get there. Success requires close collaboration with cartographers, engineers, and product managers.

Many of our projects extend beyond digital interfaces, connecting with real-world physical processes. We work hands-on in our design and prototyping studio, deeply understanding customer needs and creating experiences that aim to meet them in the moments that matter most.

As a designer on the Last Mile Experience Design team, you will own your work end-to-end, from managing your UX backlog to developing, testing, and sharing design strategies. You’ll tackle complex design challenges with creative solutions and collaborate closely with product leaders, cartographers, and engineering teams to create robust experiences that help drivers navigate their routes safely, clearly, and efficiently. Strong collaboration and facilitation skills are essential to bring clarity and drive alignment across teams.

You’ll be expected to uphold high design standards, continuously improve how we work, and advocate for quality user experiences. With customer needs at the forefront, you’ll use sound judgment, stay informed about our users, competitors, and industry trends, and contribute to delivering best‑in‑class navigation solutions.

We lead with vision and follow a flexible design process, adapting our approach to fit the needs of the moment. We invent through collaborative brainstorming, prototype and simulate experiences with real customers, and share our vision across teams and leadership. We scale empathy for our users to partners and leaders, ensuring our tech teams have what they need to build great products.

Equally important, we prioritize a healthy work‑life balance. While we are a team of high achievers, we recognize that sustainable performance requires realistic scoping and mindful workload management. We know innovation suffers when designers are stretched too thin or working unsustainable hours (many of us have families, too). Though we may put in extra effort to polish a critical project, we strive to minimize thrash, accurately scope work, and maintain a healthy, balanced work week for every person on the team.

• 7+ years of design experience

• Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user‑centered design solutions and patterns, across desktop and mobile devices
• Experience presenting designs and collaborating with all levels of the organization
• Experience working effectively across cross‑functional teams and partnering well with people at all levels within an organization
• Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience with end-to-end project management
• Experience in identifying a customer need, building a product to…