Customer Success Manager

Job Description

We're hiring for a Customer Success Manager to own post-sale relationships with our client's largest customers - helping them achieve measurable business value through our client's SaaS platform. Acting as a trusted advisor, you’ll drive product adoption, retention, and expansion across your portfolio. Your success will be measured by customer health, renewal rate, expansion revenue, and overall client satisfaction. Our client is an industry expert within the Last Mile/delivery/logistics space - working to reshape the future of streamlined delivery.

We will lean on your abilities to build out Customer Relationships & Strategy, Drive Adoption & Value, increase Renewals & Growth, and support ongoing internal collaboration & advocacy.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 3+ years of experience in Customer Success, Account Management, or Client Services for a B2B SaaS company.
• Proven success managing a customer portfolio, driving adoption, and leading renewal cycles.
• Excellent communication, presentation, and stakeholder management skills—comfortable engaging both operational and executive audiences.
• Experience using CRM systems (Salesforce) and Customer Success tools (Gainsight, Vitally, or similar).
• A proactive, accountable, and data-driven mindset—i.e. own what you do and always deliver measurable outcomes.
• Ability to be onsite, 5 days/week, in Downtown Bellevue office location. Deep understanding of logistics, last-mile delivery, or supply chain operations.
• Familiarity with route optimization, dispatching, or telematics.