Senior Business Process Analyst

Job Description

An employer is seeking a Business Process Analyst to evaluate current‑state business processes and lead process improvement initiatives across city departments. This individual will work closely with stakeholders to identify inefficiencies, document workflows, and design future‑state processes that improve service delivery, operational efficiency, and organizational effectiveness. This role is highly collaborative and requires strong analytical, facilitation, and documentation skills. The ideal candidate has experience working in municipal or public‑sector environments and is comfortable driving change in complex, regulated organizations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to  learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

• 5+ years of experience as a Business Process Analyst, Business Analyst, or Process Improvement Analyst
• Proven experience conducting current‑state (as‑is) process assessments
• Demonstrated ability to design and document future‑state (to‑be) process improvements
• Strong experience with process mapping and workflow documentation Experience facilitating stakeholder interviews, workshops, and working sessions
• Ability to translate business needs into clear, actionable recommendations
• Excellent written and verbal communication skills
• Experience working with cross‑functional teams (business, IT, operations) Experience working in municipal, government, or public‑sector organizations
• Familiarity with Lean, Six Sigma, or continuous improvement methodologies
• Experience supporting change management initiatives
• Exposure to technology modernization or system implementations
• Experience documenting policies, procedures, and SOPs
• Background working in environments with regulatory or compliance considerations