Executive Assistant to Chief Customer Marketing Officer CCMO

Executive Assistant to the Chief Customer & Marketing Officer (CCMO)

• Full-time

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise‑grade solutions are powerful, yet easy to use, and quick to deliver results. Our people‑first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.

And, over 4,500 Freshworks employees make this possible, all around the world.

We are seeking a senior‑level Executive Assistant to provide strategic, operational, and administrative support to our Chief Customer and Marketing Officer (CCMO). The CCMO leads Freshworks’ global Marketing, Sales & Customer Success, Digital Implementation, Support, and Customer Experience (CX) organizations. These teams drive brand equity, customer engagement, ARR growth, onboarding excellence, and world‑class customer support.

This role demands an experienced, high‑performing professional who thrives in a global, fast‑paced SaaS environment and brings proven experience supporting CXO leaders and cross‑functional teams in a global setting.

You’ll act as both a trusted advisor and partner, anticipating needs, driving execution on critical priorities, and enabling the CCMO and our Integrated Customer Group (ICG) leadership team to operate at maximum effectiveness.

This role requires the demonstrated ability to balance both internal and external priorities.

The CCMO’s organization is globally distributed, demanding thoughtful management of time.

You’ll build a deep understanding of Freshworks’ goals, vision, and rhythm of the business to help the CCMO stay focused on what matters most.

Build trusted relationships with internal partners (i.e. revenue operations, finance, HR, etc.), and build understanding of who are key customers are.

A key part of this role is helping the CCMO stay connected and visible to their team creating time for meaningful internal engagement while managing high external and customer‑facing demands.

You also help set clear expectations for meeting requests with stakeholders, clarifying the purpose (e.g., to decide, align, or explore), and understanding when live discussion adds value versus what can be resolved through email or asynchronous channels.

You’ll serve as a liaison between the CCMO, the global Integrated Customer Group (ICG) leadership team, and cross‑functional partners including Finance and Revenue Operations.

You’ll know how to distinguish true urgencies from what can wait, and ensure the right level of preparation and follow‑up for each engagement.

Handle highly confidential information with discretion, and sound judgment.

Expertly manage the CCMO’s calendar, global travel, and communications.

The CCMO has teams across the world, and you help to ensure the balance of both customer engagements and internal presence and engagement with our employee community.

Anticipates shifting priorities and proactively orchestrates work‑back plans for key rhythm‑of‑the‑business activities (i.e. QBRs, Annual Operating Plan (AOP), etc.).

Co‑ordinates cross‑CXO scheduling in partnership with the broader Executive Assistant team to maximize opportunities for executive collaboration;…