National Account Service Project Coordinator

Overview

National Account Service Project Coordinator — Bellevue, Washington.

Custom Mechanical Solutions delivers energy-efficient HVAC systems across the Pacific Northwest, with deep expertise in healthcare, education, data centers, and retrofit projects. We work with top manufacturers to meet performance and sustainability goals—always focused on quality, care, and progress.

If you're ready to grow your career, CMS supports your development and provides space to make an impact. We review every application and appreciate your interest in growing with our team.

The Opportunity

The National Account Service Project Manager at CMS will assist in managing warranty and service-related projects for national accounts. You will support the execution of service projects, coordinate with various teams, and help ensure that warranty claims and service requests are processed and resolved promptly and effectively. This role reports directly to the National Accounts Director of Operations.

Pay Range: $60,000-$75,000

The compensation range is determined by factors such as experience, education, and job-related skills. This position is eligible for full benefits, including medical, dental, vision, paid time off, and retirement options.

• Assist in planning, execution, and management of warranty and service projects for national accounts.
• Ensure that all service-related projects are delivered on time and meet client expectations.
• Serve as key point of contact for national accounts, helping to coordinate service requests and warranty claims.
• Communicate project timelines, status updates, and service progress to clients regularly.
• Assist in managing warranty claims by ensuring documentation is accurate and complete.
• Track and follow up on warranty service requests to ensure timely resolution.
• Work with internal teams to coordinate and resolve service-related issues.
• Support the efficient handling of warranty and service claims by communicating with vendors and partners.
• Maintain accurate records of warranty claims, service requests, and project deliverables.
• Help prepare regular reports on performance, client satisfaction and resolutions.
• Assist in identifying issues with warranty or service projects and contribute to problem-solving efforts.
• Ensure issues are resolved promptly and escalate when necessary.
• Ensure all warranty service projects are completed in accordance with quality standards and customer expectations.
• Assist in reviewing completed work to ensure compliance with service agreements and warranty terms.
• Provide administrative support to senior project managers, including preparing reports, managing timelines, and handling communications with clients, vendors and stakeholders.

• Three to five years of project coordination experience in a high-volume, fast-paced and high-pressure environment.
• HVAC and/or construction-related experience is a plus.
• Willingness and desire for learning, personal development, and growth.
• Operating knowledge of Microsoft Office and working proficiency with handheld devices (e.g., smartphone, iPad).
• Typical office environment with occasional jobsite visits.

• Language
  
  Skills:
  
  Ability to read, write, and present information clearly to customers and colleagues.
• Mathematical
  
  Skills:
  
  Ability to work with rates, ratios, percentages and to interpret simple graphs.
• Reasoning Ability: Ability to apply common sense and solve problems in standardized situations.
• Behavior & Personal
  
  Skills:
  
  Ability to manage situations, provide effective communication, and maintain integrity and trust.

Typical office activities require use of a computer, with occasional site visits. Reasonable accommodations may be made for qualified individuals with disabilities.

Employment practices will not be influenced by an applicant’s or employee’s race, color, religion, sex, national origin, age, disability, or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges, internal equity, and the budgeted amount for the role and location determine compensation. This posting may contain other standard job-related information not listed above.