Senior Product Manager , WW DSP Knowledge Management

Senior Product Manager , WW DSP Knowledge Management

Job  |  Services LLC

Shaping the Future of Last-Mile Delivery Through Learning Excellence

Are you passionate about empowering entrepreneurs and driving innovation in Last‑Mile Delivery? Amazon DSP is seeking a well‑rounded leader to spearhead our Worldwide Delivery Service Partner (DSP) and Business Coach (BC) Learning initiative—a program that touches thousands of entrepreneurs and millions of customer deliveries daily.

The Impact You’ll Make

Imagine being Crucial architect of learning experiences that transform passionate entrepreneurs into successful business owners. Every day, thousands of DSPs across the globe deliver millions of Amazon packages, each with a smile. Your role will be crucial in ensuring these business owners have the knowledge, tools, and support needed to thrive in the dynamic world of last‑mile delivery.

Your Mission

As the Worldwide Learning Leader for our DSP program, you’ll build and execute strategies that enable entrepreneur success across diverse global markets. You’ll break down complex business challenges into actionable learning solutions, leverage data to drive decisions, and create scalable programs that evolve with our rapidly growing network.

Who You Are

• Dissect complex problems to find elegant solutions
• Build trust across diverse stakeholder groups
• Influence and deliver results through others
• Adapt quickly to changing business dynamics
• Communicate complex ideas with clarity and precision

Why This Role Matters

• Thousands of small business owners achieving their entrepreneurial dreams
• Millions of successful customer deliveries every day

What Success Looks Like

• DSPs consistently grow their businesses and achieve operational excellence
• Business Coaches effectively support and develop their DSP partners
• Learning programs drive measurable business impact
• Global best practices are shared and scaled efficiently
• Innovation in learning delivery becomes a competitive advantage

We’re looking for someone who can turn learning initiatives into business results, who sees the potential in every entrepreneur, and who has the analytical mindset to drive continuous improvement. If you’re ready to shape the future of last‑mile delivery while empowering thousands of business owners worldwide, we want to hear from you.

• Develop and execute global learning strategy
• Drive innovation in training methodologies
• Lead measurement and optimization of learning outcomes
• Define success metrics and track progress
• Establish best practices and scale globally

• Own end‑to‑end learning program lifecycle
• Design comprehensive training curriculum
• Implement adult learning principles
• Drive continuous improvement initiatives
• Manage program budgets and resources

• Guide LMS platform strategy and roadmap
• Oversee technical integrations
• Drive learning technology innovation
• Ensure platform scalability and reliability
• Optimize user experience and engagement

• Partner with global operations teams
• Align with business leadership
• Collaborate with subject matter experts
• Build relationships with DSP community
• Engage with cross‑functional teams

• Technical Skills
  • Data analysis and visualization
  • Program management methodologies
  • Learning management systems
  • Content development
  • Performance metrics tracking
• Leadership Skills
  • Strategic thinking
  • Problem‑solving
  • Stakeholder management
  • Change management
  • Cross‑cultural communication

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor’s degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end‑to‑end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products

• Experience in influencing senior leadership through data‑driven insights
• Experience working across functional teams and senior stakeholders
• Knowledge of key customer experience metrics and methodology (e.g., NPS)

Amazon is an equal‑opportunity…