Operations Analyst

Responsibilities

• Monitor and improve operational workflows to ensure smooth and efficient data transfer into Net Suite.
• Identify inefficiencies and lead process improvements implementation.
• Onboard new items in Net Suite by ensuring key data like BOMs, routes, raw materials codes, and other details are available for use.
• Participate in key production-related meetings and ensure details like selection of work order numbers, staging of materials, and subsequent return of materials after production are done correctly.
• Coordinate cross-departmental projects to meet organization goals and objectives.
• Generate periodic and ad hoc reports for customers and other departments within NMF as required.
• Analyze operational data to identify trends and opportunities.
• Collect and organize data, presenting it in dashboards and reports to facilities key operation decision-making for internal teams.
• Work closely with the finance team to generate and track KPIs.
• Ensure smooth communication and execution of company policies.
• Assist in project management and implementation of new systems.
• Address operational challenges related to Net Suite as they arise.
• Develop solutions to improve efficiency and reduce costs.
• Ensure minimal disruptions to daily operations by coordinating with the Net Suite support team when there are system issues.
• Assess Net Suite training needs for required teams and conduct sessions to ensure that key personnel are fully equipped to utilize the system effectively.
• Identify and implement system enhancements to optimize use of Net Suite.
• Provide recommendations and execute on process changes and system updates to enhance daily workflows and operations.
• Assist internal teams with new hire onboarding through training on operational policies and procedures.
• Provide sales support, including but not limited to account maintenance, customer acquisitions, and retention efforts as required.
• Follow all Food Safety, HACCP, Quality, and Operational procedures (SOPs) as defined in NMF’s Quality Management System.
• Other projects and related duties as required.

• Responsible for gathering teams, identifying needs, and proposing action plan to ensure smooth and efficient workflows.
• Tracks project management deliverables, actions and timelines, ensuring accountability from parties involved.
• Responsible for managing system implementations, process improvements and conduct training to internal teams.

• This is a Monday to Friday schedule with hours aligned to the core working hours of the business. Overtime, weekends and statutory holiday work may be required from time-to-time.
• Travel to other work sites may be required from time-to-time.

• 3+ years relevant experience in a food manufacturing or related industry required.
• Previous experience in account management, sales or equivalent role is an asset.
• Post-secondary education in business administration, sales, marketing or equivalent.

• Knowledge of Food Safety, GMP and HACCP standards are an asset.
• Advanced proficiency of Microsoft Office suite required (MS Word, Excel, PPT, Outlook).
• Strong decision-making and analytical skills, with the ability to address and resolve issues with discretion.
• Effective communication skills to engage with all levels of the organization, including internal and external customers.
• Excellent time management skills and the ability to manage competing priorities.
• Customer-centric approach to ensure high levels of service and satisfaction.
• High attention to detail, meticulous, and able to maintain a high level of quality.
• Resourceful, adaptable and a collaborative mindset.

Mid-Senior level

Full-time

Management and Manufacturing

Food and Beverage Manufacturing