SurveyCADD Technician

Rogers Behavioral Health, a nationally recognized leader in behavioral health services, is seeking a Clinic Assistant to join our team. This is a FT M-F role, working day shift clinic hours.

The Clinic Assistant performs receptionist and clerical responsibilities related to clinic operations. You will coordinate patient information, and maintain confidentiality of patient files at all times. In conjunction, you will promote a favorable workspace by answering telephones politely, distributing mail, and keeping supplies in stock. Be the face of Rogers, as you are the first impression for patients and visitors of the clinic!

• Perform departmental clerical and receptionist functions timely and accurately.
• Communicate messages to others timely and accurately.
• Answer telephones in a courteous manner within three (3) rings, and direct calls appropriately.
• Greet and screen visitors and assist in meeting requests for information.
• Type general messages for the department.
• Make appointments for the unit.
• File documents in the unit manuals and resource areas.
• Copy documents for unit staff.
• Sort and distribute mail.
• Maintain the filing system and ensure that needed forms are readily available.
• Perform departmental billing functions timely and accurately.
• Produce complete and accurate claims.
• Prepare the Hospital deposit worksheet, the bank deposit ticket, and scanning all checks.
• Balance accounts receivable and prepare deposit reconciliations.
• Prepare professional, all-inclusive fee bills for submission to Accounts Payable.
• Prepare vendor bills for submission to providers.
• Post payment denials of insurance Explanation of Benefits into the billing system.
• Log hospital and physician payments into Excel spreadsheet.
• Assist with producing and mailing monthly statements.
• Maintain medical records in a functional, detailed and accurate manner.
• Review all active medical records for filing needs, correct placement of forms, and new orders to be transcribed.
• File laboratory and other diagnostic reports in an accurate and timely manner.
• Maintain appropriate supplies for the unit and enter charges for patient-specific supplies and treatments.
• Sign out and distribute supplies in a fiscally prudent manner.
• Anticipate and arrange for department supplies to avoid interruptions in patient care or complaints from caregivers.
• Place weekly food orders.
• Facilitate communication and assist in providing information to patients, families, visitors and health care providers.
• Report relevant information to the manager, appropriate health care provider or department.
• Prioritize tasks and demonstrate ability to organize workload.
• Respond to requests from physicians, patients, families, visitors and health care providers. Take appropriate action.
• Respond to codes and crisis situations as needed, under the direction of clinical staff.
• Assist with patients at arrival and departure times under the direction of clinical staff.
• Participate in Hospital committees, meetings and team projects.

• High school diploma required.
• Previous experience working in a psychiatric setting is preferred.
• Excellent written and verbal communication skills.
• Must pass pre-employment background and drug screen.
• Must be fully vaccinated for Covid unless approved for a medical or religious exemption.

• Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.
• Childcare reimbursement offered for positions of 20 hours or more per week.
• Gainshare bonus based on company goals.
• 401k with matching contribution that is fully vested from day 1.
• Loan relief, tuition reimbursement and scholarship opportunities.

Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes.

Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S.

EOE/MFDV

Equal Employment Opportunity and Affirative Action – Rogers Behavioral Health (rogersbh.org)