Executive Assistant, Customer Promise

Overview

The Worldwide Amazon Stores organization seeks an Executive Assistant to join our dynamic, high-growth environment supporting two Directors within our Fulfillment Optimization team in Bellevue, Washington. This is a 5-day in-office role.

You'll be part of a team that drives customer satisfaction and operational efficiency through customer Promise and innovative fulfillment network solutions. Our team makes delivery Promises we can keep and orchestrates order fulfillment initiatives - optimizing everything efficiently selecting the packaging and fulfilling millions of customer orders, optimizing for cost, space, and other constraints while maintaining the highest service levels for our customers.

This strategic work is fundamental to both creating and delivering on our customer promises.

As Executive Assistant, you'll serve as a trusted partner handling sensitive information with the utmost discretion and professionalism. Your role encompasses managing calendar systems, orchestrating events across various scales, and coordinating domestic and international travel arrangements. Beyond these core responsibilities, you'll be instrumental in fostering a collaborative team culture and building strong relationships across internal and external stakeholder groups.

• Core Skills Management
• Execute complex calendar management and time-sensitive prioritization
• Coordinate domestic/international travel efficiently
• Manage confidential communications and documentation
• Handle business operations and expense reconciliation

• Process Management
• Prepare and manage meetings and documentation
• Implement strategic planning and timeline development
• Drive process improvements and organizational effectiveness
• Adapt to changes while maintaining operational excellence

• Project/Program Management
• Coordinate space management initiatives
• Plan and execute events of various scales
• Track team metrics and goals
• Manage document creation and editing
• Support project/program management activities

• Leadership Support
• Influence at leadership level through effective communication
• Build relationships across global EA community
• Demonstrate executive presence and professional judgment
• Support team development and mentoring initiatives

No two days are exactly alike in this dynamic role. While priorities and challenges vary, here's what you might expect in a typical day:

• Start your day reviewing and adjusting executive calendars
• Coordinate with global stakeholders across time zones
• Manage time-sensitive requests and communications
• Prepare materials for executive meetings
• Handle travel logistics and event planning
• Support critical business operations
• Facilitate team communications and coordination
• Execute on special projects and initiatives

You'll be part of a team that makes delivery Promises, designs and optimizes Amazon's vast fulfillment network, orchestrating the planning of inventory, labor, and transportation resources across a global scale. The team builds systems managing billions of worldwide customer Promises, shipments and drives innovations in delivery speed and cost reduction. As a central part of Amazon's evolution toward faster delivery, we're transforming how packages reach customers, making a direct impact on Amazon's bottom line through sophisticated logistics optimization.

Our fulfillment network has undergone radical transformation in recent years, and we continue to pioneer solutions that shape the future of e-commerce delivery.

• 2+ years of senior level leadership support, or 1+ years of Amazon experience
• High school or equivalent diploma
• Experience with Microsoft Office products and applications
• Experience with executive level calendar management

• Experience in a fast-paced, high-tech company
• Experience managing multiple calendars

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k)…