Shift supervisor, Retail

Join to apply for the Shift Supervisor 2170 role at Ross Stores, Inc.

Ross Stores is the nation’s largest off‑price retailer, operating more than 2,000 stores and reporting $20.4 billion in revenue in 2023. We are a Fortune 500 company that values diversity, equity and inclusion, and we provide continuous learning and development opportunities for our teams.

• Success—our winning team pursues excellence while learning and evolving.
• Career growth—our talent development drives corporate success.
• Teamwork—collaboration solves hard problems and brings solutions.
• Diversity, Equality & Inclusion—our differences strengthen the community.

As Area Supervisor, you will lead a specific store area, perform general store operations, and act as Manager on Duty when needed. Responsibilities include opening and closing the store, supervising associates, maintaining a welcoming environment, ensuring merchandise presentation, and executing operational processes.

• Prioritize safety; practice safe behaviors in all activities.
• Maintain awareness of the sales floor, correct or report unsafe conditions to Store Leadership.
• Secure building entry/exit, handle electronic article surveillance, cash office, and armored carrier pick‑ups.
• Ensure safe egress by removing clutter and keeping emergency exits clear.
• Manage customer safety, accident prevention, reporting, and emergency procedures.
• Test all fire alarm systems as scheduled and respond to after‑hours alarms when requested.

• Treat customers, associates, and leaders with respect.
• Display courtesy, friendliness, and professionalism; recognize associates through company programs.

• Represent and support the company brand at all times.
• Maintain professional appearance per dress code; enforce dress code for associates.
• Keep all store areas clean, well‑maintained, and merchandised to standard.
• Handle daily trash removal.

• Ensure recovery, sizing, and markdowns meet company standards.
• Receive merchandise trucks and non‑merchandise deliveries.
• Process merchandise with urgency and maintain stockroom organization.
• Place merchandised items on the sales floor; secure and process back‑stock.
• Facilitate floor moves, promotional sign‑ups, and re‑wraps.

• Comply with the Loss Prevention Awareness Program and maintain a strong customer service presence.
• Demonstrate integrity, safeguard confidential information, and secure merchandise.
• Maintain the Public View Monitor system.
• Conduct “Code 50” package inspections.
• Execute company best practices to maximize productivity.

• Direct associates to meet front‑end standards.
• Manage line pace and presence to minimize wait times.
• Train and coach cash register procedures and shortage control.
• Control associate break schedules and equipment.
• Ensure proper supplies, recovery, and security tags.
• Teach the “Scan and Bag” best practice.
• Maintain merchandise salability on the front end and specialty racks.

• Maintain fitting room cleanliness and equipment.
• Audit garment tags per company policy.
• Ensure compliance with go‑back procedures.

• Conduct cash pulls and bank deposits.
• Manage front‑end controls and approvals.
• Administer payroll, scheduling, and compliance.
• Perform other duties as assigned.

• Manage work processes and business acumen.
• Plan, align, and prioritize.
• Build talent; collaborate and lead by example.
• Communicate effectively; ensure accountability.

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Ability to perform basic mathematical calculations common in retail.
• Work evenings and weekends.

• Use all store equipment, including PDTs and registers.
• Stand, walk, and move around the store for the entirety of the shift.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 lb.
• Use janitorial…