Administrative Clerk- Technical Support

Part‑Time 18.04 – 21.42/HR.

POSITION TITLE:

Administrative Clerk – Technical Support

DEPARTMENT:
Police Department

REPORTS TO:

IT Sergeant or Commander

SUPERVISES:

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The Technical Support Clerk provides first‑level technical support for the police department’s information systems, ensuring reliable access to mission‑critical law enforcement applications. The position supports sworn officers and civilian staff while maintaining strict compliance with Criminal Justice Information Services (CJIS) Security Policy and departmental regulations.

• Assist IT Sergeant and Commander with tasks as directed.
• Assist Technical Support Specialists as needed.
• Maintain confidentiality of sensitive, classified, or criminal justice information at all times.
• Log, track, and update support tickets with accurate details and resolutions. Maintain technical documentation, user guides, and support records.
• Escalate unresolved technical issues to higher‑level support staff.
• Answer telephones, directs calls to appropriate personnel.
• Assist with equipment inventory.
• Follow established IT policies, procedures, and security standards.
• Complete invoices, vouchers, standard forms, applications, and work orders. Maintain asset tracking database to ensure accurate inventory.
• Operate copying machine, mobile data computer, telephone, or other office machines as required.
• Assist other department personnel designated by the supervisor.

Performs other duties as assigned or as the situation dictates.

• Ability to pass a thorough background investigation.
• Experience in using a variety of computer systems, hardware, and software packages.
• Ability to follow instructions and work independently or as part of a team.
• Attention to detail and ability to manage multiple tasks.
• Ability to maintain the confidentiality of all department documents, records, and reports.

• High School diploma or equivalent.
• Prior experience in a law enforcement or public safety environment preferred.
• Ability to obtain certification from the Nebraska Criminal Information Justice System within six months of hire or as training is available.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed indoors in an office setting. While performing the duties of this job, the employee may be required to sit for long periods of time at a computer. The employee is frequently required to speak clearly and hear. The employee is occasionally required to stand, walk, use hands (to finger, handle or feel), reach with hands and arms, stoop, and kneel.

The employee must occasionally lift and/or move office and other departmental supplies weighing up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Work may be stressful at times due to deadlines and multiple projects. The individual regularly works at a computer screen, which may cause eyestrain.

Revised 2/25/2026

The City of Bellevue is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, or disability. If specific accommodation is needed to apply for this position, please contact the Personnel Office at (402)293‑3009.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.