Academic Advisor, Guild

Team Lead, Talent Management at Bellevue University

Primary Function: This position enrolls and advises students into Bellevue University’s courses leading to graduation by using effective consultative techniques and excellent customer service skill sets. The focus is placed on building strong relationships with students as their trusted advisor by identifying and understanding their needs, ensuring timely responses to questions and delivering ongoing follow up to assist students in all phases of enrollment.

This position will coordinate with offices handling financial aid, transcript and application processing, student financial services, and student accounts to assure that students encounter streamlined, best in class service while pursuing and completing a Bellevue University course, program, or degree.

Essential Functions:

• Uses effective enrollment management procedures to provide high-quality customer service to Guild students.
• Builds and maintains relationships with students, and university support departments including financial aid, registrar, business office, faculty, and staff to ensure a smooth process for students ensuring “best in class” service to students at all levels.
• Works to ensure that the Guild strategic business service level agreements including enrollment goals, retention expectations, and student experience metrics are met.
• Provides students with a personalized degree plan and discussion around a realistic tailored approach in finishing all requirements leading to graduation.
• Consults with students regarding financial resources available.
• Counsels and advises students on their academic (i.e., student status, grades, etc.) responsibilities.
• Keeps apprised in their area of expertise and continuously looks for innovative opportunities to improve processes and system efficiency/effectiveness resulting in the “best in class” service to students.
• Makes recommendations to leadership to improve efficiency/effectiveness of existing processes to decrease application to registration timelines.
• As a learning community moderator, facilitates knowledge sharing within a community to help members benefit and derive value from their participation.

• Enter student data in an accurate and timely manner in University information systems including Salesforce and Campus Solutions.
• Receive and track student information for student financial records while ensuring information is accurate and complete and distributed appropriately.

• Perform other duties as requested.
• Initiative: Takes prompt action to accomplish tasks and meet goals and objectives.
• Service Orientation: Applies effective interpersonal and problem-solving skills when responding to customers and committed to customer satisfaction.
• Quantity/Quality of Work: Pays close attention to detail. Strives to achieve accuracy and consistency in all tasks.
• Teamwork: Encourages team unity by interacting positively with co-workers through the sharing of information or expertise, working together to solve problems, and putting team success first.
• Time Management: Stays focused, uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
• Student focus: The ability to keep the student at the center of what we do, and why we do it. Exhibits passion about improving the educational experiences of our students by creating lasting partnerships.
• Inclusivity: Understands that each individual is unique; recognizes individual differences along the dimensions of race, ethnicity, gender, sexual orientation, age, mental or physical disability, marital status, veteran status, education, training, position, and level of authority, seniority, full‑time or part‑time status.

Experience: Minimum of three (3) years of experience in enrollment or advising of students preferred.

Computer skills: Proficiency in using Microsoft Office products.

• Excellent customer service skills with strong verbal and written communication skills needed to assist students and facilitate a resolution to problems.
• Detail oriented and good…