Member Service Representative; Teller

Scott Credit Union is hiring a Member Service Representative in Belleville, IL to help support our members and strengthen our connection with the community.

Full-time | Monday–Friday;
Saturday rotation as scheduled

Fully on-site at the West Belleville Branch in Belleville, IL.

Member Service Representatives are one of the primary points of contact for SCU members. They are the first, and often only face our members see. Member Service Representatives must engage with SCU members and process their transactions efficiently and accurately. They are responsible for educating members about SCU products and services as well as providing an exceptional member experience.

• 11 paid holidays and competitive PTO
• 401(k) with employer match
• Medical, dental, vision, and life insurance
• Short-Term Disability, including maternity leave
• Tuition reimbursement program
• Dress for your day policy
• Career advancement opportunities
• Supportive, team-oriented culture

• Operate online teller terminal and accurately record amounts received and prepare reports of transactions.
• Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and report any positive matches to the BSA Group. Comply with BSA requirements of completing CTR and SAR.
• Foster and maintain relationships with members, providing prompt, professional, helpful, knowledgeable and courteous member service. Investigate member concerns, research and recommend a resolution to branch management. Ensure we are meeting expectations with member service satisfaction results.
• Educate members on SCU products and services including referring members to FSR’s, mortgage, business lending/services and investments.
• Daily open and close teller terminal, account for cash assigned, received, disbursed. Accurately balance to teller terminal close report and remit daily work to Teller Supervisor for disposition.

• High school diploma or equivalent
• Customer service experience
• Personal computer experience to include Microsoft Office products

• You’re energized by creating meaningful connections and delivering strategic solutions
• You stay focused under pressure and prioritize precision in your work
• You take initiative, own your projects, and consistently aim for high-quality results
• You’re looking to build a long-term career where your skills can grow and evolve

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.

To join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview.