Retail Associate, Customer Service Rep

Company Description

CRDN is an international organization specializing in Textile and Electronics restoration services, catering to the insurance industry, contractors, contents cleaning companies, and property owners. Members of CRDN adhere to standardized and proven processes to restore garments, household fabrics, and consumer electronics. These processes ensure accuracy, high-quality restoration, and enhanced customer satisfaction. CRDN is trusted globally for its expertise and commitment to service excellence.

This is a full-time, on-site Associate role located in Belleville, ON. The Associate will be responsible for assisting in the restoration of textiles and electronics, preparing, cleaning, and handling damaged or soiled items, as well as maintaining inventory and proper documentation. The role also involves ensuring quality control, managing customer orders, and collaborating with team members to deliver exceptional service. Strong attention to detail and a commitment to customer satisfaction are essential for this position.

• Key technical skills:
  Knowledge of textile care, electronics handling, and restoration techniques
• Organizational skills:
  Inventory management, attention to detail, and the ability to maintain accurate documentation
• Customer service skills:
  Excellent communication and ability to interact professionally with clients and team members
• Physical abilities:
  Capability to perform tasks that may require light to moderate physical activity
• Preferred qualifications:
  
  Prior experience in textile or electronics restoration and familiarity with industry best practices