IT Technician- Level 1

Choice Com
, located on Sidney Street in Belleville, On
, is seeking an IT Technician
- Level
1. Choice Com Networks and Communications Ltd. is a leading provider of vendor-specific products to businesses. With strategic alliances with top vendors, we have access to various marketing portals.

• Establish and maintain detailed notes for each customer site and service call.
• Diagnosis & repair of walk-in service calls (computers, servers, peripherals, networks, programs & software).
• Diagnosis & repair of on-site service calls (computers, servers, peripherals, networks, programs & software).
• Remote support using various tools recommended by the company.
• Deploy, manage and support: devices, PCs & notebook computers, wired & wireless networks.
• Identify, diagnose and resolve basic to intermediate network issues.
• Comply with standard policies and procedures.
• Real-time update of work orders, and closure of completed calls.
• Suggest areas for improvement in internal processes, along with possible solutions.
• Seek opportunities to increase customer satisfaction and deepen client relationships.
• Generate ideas for improving technical products.
• Regular monitoring of email and communication channels.
• Seek up‑selling opportunities with existing clients for new equipment, network upgrades and service contracts.
• In‑shop housekeeping: ensure personal and common work areas are stocked, cleaned and tidy.
• Learn new technologies and maintain working industry knowledge.

• Proven track record in B2B sales, preferably in IT, telecom, or managed services.
• Knowledge of technologies such as Managed Print Services, Hardware, MSP, and Telecommunication‑VoIP.
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences.
• Advanced skills in organization, strong follow up and follow through, self-motivated, and results-driven.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM platforms (e.g., Hub Spot).
• Physical requirements include driving, site visits, and occasional lifting/bending.

• Compensation
  : $18.50-$20.50 Dependent on skill and experience.
• Benefits
  :
  Competitive benefits package. Paid overtime.
• Job type
  :
  Full-time
• Schedule
  :
  Flexible hours (Monday-Friday 8:30-5)