IT Client Services Coordinator

IT Client Services Coordinator

The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.

Approximately 56,000 people make Belleville their home and over 220,000 live within 30 minutes of the City. We are in close proximity to Prince Edward County where you can discover award winning wineries and numerous beaches including Sandbanks Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada’s oldest co‑ed boarding independent private school.

The historic downtown core provides numerous restaurants, shopping and live music and theater venues for an amazing cultural experience. Our inviting blend of small town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. More information is available at

Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join our CAO's Office - Information Technology Division as a IT Client Services Coordinator.

Position Type: Permanent Full Time

Number of Positions: One (1)

Department: CAO's Office - Information Technology Division

File Number: SV26-17

Location: City Hall (169 Front Street, Belleville, ON)

Hours: 35 hours per week;
Monday to Friday from 8:30am to 4:30pm with additional hours as required

Employee Group: Non-Union

Salary: Grade 9 ($83,128.45 - $98,961.48 per year)

Closing Date: Monday, March 9, 2026 at 4:30 PM

Reporting to the IT Client Services Supervisor, the IT Client Services Coordinator coordinates the delivery of end‑user IT support services for City of Belleville employees. The position oversees Service Desk intake and triage, supports timely resolution of incidents and service requests, and maintains employee‑facing digital content (e.g., intranet/web portals and related documentation) that supports service delivery across the organization. In the course of these duties, the incumbent may have access to confidential labour relations, financial planning, and legal information and must exercise a high degree of tact, discretion, and professionalism.

The role supports secure and reliable access to corporate systems by completing approved account and access changes and by adhering to corporate cybersecurity policies and procedures. As a backup to the Senior Systems Analyst, the Coordinator assists with routine user account administration and security permission changes for core business applications (e.g., Vadim, Work Tech), strictly in accordance with documented procedures and approved authorization.

• Coordinate the Service Desk ticketing function by triaging incoming requests, applying prioritisation and categorisation standards, assigning tickets to the appropriate Information Services functional area, and monitoring progress to resolution in accordance with service targets.
• Provide end‑user support as required to maintain operational continuity, including troubleshooting common hardware/software issues, and escalating complex incidents to senior technical resources with clear documentation of symptoms, steps taken, and impact.
• Maintain accurate and complete ticket records, identify recurring issues and trends, and provide input to the Supervisor and senior technical staff to support problem management and service improvements.
• Diagnose, research, and resolve client issues using a variety of resources and tools, collaborating with other Information Services personnel and vendors as required.
• Maintain timely, professional communication with clients and stakeholders, including updates on status, expected timelines, and resolution/closure, while maintaining a high standard of confidentiality and customer service.
• Maintain and continuously improve IT client service documentation, including knowledge base…