Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world‑class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.

Approximately 56,000 people make Belleville their home and over 220,000 live within 30 minutes of the City. We are in close proximity to Prince Edward County where you can discover award‑winning wineries and numerous beaches including Sandbanks Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada’s oldest co‑ed boarding independent private school.

The historic downtown core provides numerous restaurants, shopping and live music and theater venues for an amazing cultural experience. Our inviting blend of small town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. More information is available at

Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join our Transportation and Operations Services Department as a Customer Service Representative.

Position Type: Permanent Full Time

Number of Positions: One (1)

Department: Transportation and Operations Services Department

File Number: SV26-20

Location: 31 Wallbridge Crescent, Belleville, ON

Hours: 35 hours per week, Monday to Friday 8:30 AM – 4:30 PM

Employee Group: Union - CUPE

Salary: $30.22 - $34.73 per hour

Closing Date: Monday, March 9, 2026 at 4:30 PM

Reporting to the Manager, Administrative Services, the Customer Service Representative provides excellent customer service assisting the public with complaints and queries related to the functions of the department of Transportation and Operations Services. This position has the shared responsibility of processing the accounts payable for the department.

The Customer Service Representative is part of the TOS Administrative Team and provides administrative back‑up support for each section as required.

• Provide timely, accurate information to the general public and the immediate Supervisor and/or the Director and respond to decisions and directions generated by same. The position is guided by established departmental policies, guidelines and procedures.

• Respond to general inquiries from the public received by phone, email, in‑person, or through the general inbox and website; providing information and assistance in a polite and efficient manner.
• Communicate professionally, and effectively with all staff, contractors, agencies and members of the general public, promoting a high standard of customer service.
• Relay information to Supervisors or crews in the field as required.
• Record all inquiries and/or work requests into Work Tech; capture all relevant contact information and details; provide follow‑up to residents by phone or email.
• Close work orders when complete.
• Ensure departmental webpages are Up‑to‑date and recommend changes as needed.
• Facilitate outreach and communication to the public via surveys, public forums, media, etc.
• Support the evaluation of programs and resident surveys, track and compile operational data and key performance indicators.
• Receive Permit/Transit applications and inquiries, distribute and receive information and facilitate approvals.
• Maintain permit/pass records and perform monthly reconciliation to ensure accuracy and compliance.

• Create purchase orders, reconcile invoices and materials received against purchase orders, and process cheque vouchers for payment.
• Maintain manual records of departmental purchase orders and cheque vouchers for the department.
• Ensure required paperwork is included with cheque voucher packages, including quotes, sole/single source letters, WSIB, insurance, as required.
• Ensure activities are in compliance with City accounts payable policies.
• Maintain…